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For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable shopping experiences in luxury accessories.
- Company: Join the iconic Fortnum & Mason, a leader in luxury retail.
- Benefits: Competitive pay, generous discounts, and extra holiday days for your wellbeing.
- Why this job: Be part of a passionate team that celebrates British fashion and customer joy.
- Qualifications: Experience in fast-paced retail and a love for fashion accessories.
- Other info: Inclusive culture with career development and recognition for outstanding contributions.
Join the Fortnum & Mason Gifting Team! For over three centuries, Fortnum & Mason has been synonymous with exceptional quality, timeless style, and the art of luxury living. Our Accessories Department embodies that spirit — offering a curated collection of exquisite handbags, scarves, jewellery, and seasonal pieces that capture both heritage and contemporary elegance. Join us in creating unforgettable experiences and joy giving things through our Gifting department.
Why Work For Us
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
*subject to terms and conditions
What You'll Do
- Delivering an exceptional personalised service for all things fashion and accessories
- Identifying customer profiles to enhance a storytelling experience
- Complete transactions of products
- Replenish stock onto the shop floor
What We're Looking For
- Experience in a fast-paced environment in a similar role/passion in fashion/accessories
- Brings genuine enthusiasm for British traditional fashion items, inspiring customers with recommendations that elevate their shopping experience.
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Sales Associate - Accessories (Gifting) employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate - Accessories (Gifting)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Fortnum & Mason's history and values. This way, you can show off your passion for their luxury offerings and how you can contribute to their exceptional customer experience.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering a personalised service, think of examples from your past experiences where you've gone above and beyond for customers. We want to hear those stories that showcase your enthusiasm and ability to connect with others.
✨Tip Number 3
Dress the part! When you’re heading to the interview, channel that British traditional fashion vibe. Show them you understand the luxury retail environment by dressing smartly and stylishly, reflecting the essence of Fortnum & Mason.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Sales Associate - Accessories (Gifting)
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for fashion and accessories shine through! We want to see how excited you are about the role and how you can bring that enthusiasm to our Gifting team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience in fast-paced environments and your people skills. We’re looking for someone who can connect with customers, so show us how you've done that before!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Fortnum & Mason. Share specific examples of how you've delivered exceptional service in the past and how you can contribute to creating unforgettable experiences for our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Fortnum & Mason
✨Know Your Products
Before the interview, take some time to familiarise yourself with Fortnum & Mason's accessories range. Understand the unique features of their handbags, scarves, and jewellery. This knowledge will help you demonstrate your genuine enthusiasm for British traditional fashion items during the interview.
✨Showcase Your People Skills
Since the role requires great people skills, think of examples from your past experiences where you've delivered exceptional customer service. Be ready to share stories that highlight your friendly approach and ability to connect with customers, as this is key to creating memorable shopping experiences.
✨Flexibility is Key
Fortnum & Mason values flexibility in their team members. Be prepared to discuss your availability and willingness to work various shifts, including weekends. Showing that you're adaptable will make you a more attractive candidate for the role.
✨Embrace the Company Culture
Research Fortnum & Mason's history and values to understand their commitment to inclusivity and excellence. During the interview, express how your personal values align with theirs, and share how you can contribute to their mission of delivering unforgettable experiences in luxury retail.
