Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for customers at our accessories counter.
- Company: Join the iconic Fortnum & Mason, a luxury retail destination in London.
- Benefits: Enjoy competitive pay, generous discounts, and a supportive work environment.
- Why this job: Be part of a team that values creativity and customer connection in a luxury setting.
- Qualifications: Experience in high-end retail and a passion for luxury accessories.
- Other info: Flexible shifts, career development opportunities, and a commitment to inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
At Fortnum & Mason, our 2nd floor is full of luxury—and our Sales Associates are its storytellers. From the moment guests step through our iconic Piccadilly doors, they’re welcomed into a world of elegance, heritage, and exceptional service. Our 2nd floor Sales Associates team delivers more than just retail – they create unforgettable experiences.
Join us in creating experiences through our Gifting counter.
Why Work For Us- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum's ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years subject to terms and conditions
- Delivering an exceptional personalised service on our accessories counter
- Identifying customer profiles and tastes to enhance a storytelling experience
- Complete transactions of products
- Experience in a high end environment in a similar role/passion for accessories
- Genuine enthusiasm for luxury leathers, fine silk scarves, and inspiring customers with recommendations that elevate their shopping experience
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
- Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
All information is current as of the posting date. This role is open to applications until the closing date stated above.
Sale Associate employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sale Associate
✨Tip Number 1
Get to know Fortnum & Mason inside out! Familiarise yourself with their products, especially the luxury accessories. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your storytelling skills! As a Sales Associate, you'll be creating memorable experiences for customers. Think of ways to weave narratives around the products you love, so you can impress during interviews and showcase your ability to connect with customers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it shows your genuine interest in being part of the Fortnum & Mason family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your relevant experience in high-end retail, which is exactly what Fortnum & Mason is after.
We think you need these skills to ace Sale Associate
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for luxury accessories shine through! Share any experiences or stories that highlight your enthusiasm for the products we offer at Fortnum & Mason.
Tailor Your Application: Make sure to customise your application to reflect the role of a Sales Associate. Highlight your experience in high-end environments and how you can create unforgettable customer experiences on our accessories counter.
Be Personable: We want to see your friendly and warm approach in your written application. Use a conversational tone that reflects your great people skills, as this is key to delivering exceptional service.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Fortnum & Mason.
How to prepare for a job interview at Fortnum & Mason
✨Know Your Products
Before the interview, make sure you’re familiar with the luxury accessories Fortnum & Mason offers. Research their key products, materials, and any unique selling points. This knowledge will help you demonstrate your genuine enthusiasm for luxury items during the interview.
✨Showcase Your People Skills
Since the role requires outstanding communication skills and a friendly approach, think of examples from your past experiences where you’ve successfully engaged with customers. Be ready to share stories that highlight your ability to create memorable shopping experiences.
✨Emphasise Flexibility
Fortnum & Mason values flexibility in working hours. Be prepared to discuss your availability and willingness to work various shifts, including weekends. Showing that you’re adaptable will make you a more attractive candidate.
✨Demonstrate Passion for Luxury
Express your passion for luxury items, especially accessories like leather goods and silk scarves. Share why you love these products and how you can inspire customers with your recommendations. This will align perfectly with the company’s ethos of creating unforgettable experiences.
