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- Tasks: Deliver exceptional service, organise events, and host tours for guests.
- Company: Join Fortnum & Mason, a luxury retail icon known for joy-giving experiences.
- Benefits: Enjoy up to 40% discounts, a discretionary bonus, and 28 days holiday plus extra wellbeing days.
- Why this job: Be part of a passionate team in a vibrant luxury setting with career development opportunities.
- Qualifications: Experience in guest experience roles and excellent people skills are essential.
- Other info: We celebrate diversity and inclusivity, welcoming applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Talent Acquisition Resourcer | Luxury Retail | Fortnum & Mason
Join the Fortnum & Mason Guest Experience Team!
We are now looking for an experienced and exceptional Retail Host to join our Guest Experience team.
Our Retail Hosts are an iconic symbol of the company’s heritage and embody our long standing legacy of joy giving things. You will take part in all things guest experience!
Why Work For Us:
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
*Subject to terms and conditions of employment
What You\’ll Do:
- Delivering exceptional service through clientelling, organising activations and events
- Meeting and greeting, floating in between floor and hosting tours
- Be involved in personal shopping
What We\’re Looking For:
- Experience in a fast paced environment in a similar role in guest experience
- A friendly warm approach with great people skills
- Flexibility to work various shifts, including weekends
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
EEO Statement: We are an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation.
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Retail Host - Piccadilly - 37.5 Hrs employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Host - Piccadilly - 37.5 Hrs
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's heritage and values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your people skills by preparing examples of how you've delivered outstanding customer service in previous roles. Be ready to discuss specific situations where you went above and beyond for a guest.
✨Tip Number 3
Demonstrate your flexibility by being open about your availability for various shifts, including weekends. This shows your willingness to adapt to the needs of the team and the business.
✨Tip Number 4
Engage with Fortnum & Mason's social media and community events. This not only shows your enthusiasm for the brand but also helps you stay updated on their latest initiatives and guest experience strategies.
We think you need these skills to ace Retail Host - Piccadilly - 37.5 Hrs
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Fortnum & Mason is looking for in a Retail Host. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in guest experience roles. Emphasise your people skills, flexibility, and any relevant achievements in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific experiences that demonstrate your ability to create memorable guest experiences.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Fortnum & Mason
✨Showcase Your People Skills
As a Retail Host, your ability to connect with guests is crucial. During the interview, share specific examples of how you've successfully engaged with customers in previous roles, highlighting your friendly and warm approach.
✨Demonstrate Flexibility
Fortnum & Mason values flexibility in their staff. Be prepared to discuss your availability and willingness to work various shifts, including weekends. This shows that you are adaptable and ready to meet the needs of the business.
✨Emphasise Your Experience
Highlight any relevant experience you have in fast-paced environments or guest experience roles. Discuss how this experience has equipped you with the skills necessary to deliver exceptional service and handle multiple tasks effectively.
✨Express Your Passion for Luxury Retail
Convey your genuine interest in luxury retail and customer service. Share what excites you about working at Fortnum & Mason and how you can contribute to creating memorable experiences for guests.