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- Tasks: Join us for a Retail Experience Day to learn about luxury retail and showcase your sales skills.
- Company: Fortnum & Mason is an iconic luxury retailer known for exceptional customer service and quality products.
- Benefits: Enjoy competitive pay, generous discounts, extra holiday for your birthday, and a subsidised staff restaurant.
- Why this job: This role offers a chance to work in a vibrant environment and develop your career in luxury retail.
- Qualifications: Passion for luxury retail and previous experience in a relevant role are essential.
- Other info: The event will include group activities and one-on-one interviews to assess your fit for the role.
The predicted salary is between 22000 - 32000 £ per year.
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Direct message the job poster from Fortnum & Mason
Talent Acquisition Resourcer | Luxury Retail | Fortnum & Mason
Calling all passionate Sales Associates!!!
The Talent team will be holding a Retail Experience Day at our iconic Piccadilly Flagship store on the look out for some exceptional Sales Associates to join our teams. During your time with us, you will learn about the brand and roles in more detail, engage in a group activity and a 1-1 interview designed to assess your suitability for our roles. The exercise will include various aspects of the position, including customer service, product knowledge, and creativity.
Details:
Date: 22/7/25
Time: TBC
Location: 181 Piccadilly, Fortnum & Mason, W1A 1ER
Departments:
Tills
Tea & Coffee
Homeware & Teaware
St Pancras
Our successful candidate will:
• Have a genuine passion for luxury retail and demonstrate previous experience in a relevant role
• Enjoy creating a sense of pleasure for our customers
• Be ready to learn our products inside-out and demonstrate a constant hunger for knowledge
• Be able to work 37.5 (5 days per week) on a rotating rota (including weekends).
In return, we offer fabulous benefits:
• A competitive hourly rate + paid overtime
• A generous store and restaurant discount of up to 40%
• Discretionary annual bonus of up to 5% of annual salary
• 28 days holidays pro rata (inc. bank holidays), an extra day off for your birthday + 5 days off for your wellbeing!
• A fantastic, subsidised staff restaurant which uses Fortnum’s ingredients
• Defined development scheme to grow your career
If you would like to be considered for our fun Retail Experience Day, please submit your application with a CV attached and you will hear from the talent team soon with more information…
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Industries
Retail and Food and Beverage Services
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Retail Experience Day - Sales Associates - 37.5 Hrs employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Experience Day - Sales Associates - 37.5 Hrs
✨Tip Number 1
Familiarise yourself with Fortnum & Mason's brand values and product offerings. Understanding their luxury positioning and unique selling points will help you stand out during the group activities and interviews.
✨Tip Number 2
Prepare to showcase your customer service skills through role-playing scenarios. Think about how you would create a memorable experience for customers, as this is key in luxury retail.
✨Tip Number 3
Engage with current employees or read reviews to gain insights into the company culture. This knowledge can help you tailor your responses and demonstrate your enthusiasm for being part of the team.
✨Tip Number 4
Be ready to discuss your previous retail experiences and how they relate to the role. Highlight any specific achievements or challenges you've overcome that showcase your suitability for a Sales Associate position.
We think you need these skills to ace Retail Experience Day - Sales Associates - 37.5 Hrs
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales Associate position. Understand the key responsibilities and the qualities Fortnum & Mason is looking for in a candidate.
Tailor Your CV: Customise your CV to highlight relevant experience in luxury retail and customer service. Use specific examples that demonstrate your passion for creating a pleasurable shopping experience for customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the brand. Mention why you want to work at Fortnum & Mason and how your skills align with their values and expectations.
Prepare for the Group Activity: Since the application process includes a group activity, think about how you can showcase your teamwork and creativity. Prepare to discuss your ideas on customer service and product knowledge during this exercise.
How to prepare for a job interview at Fortnum & Mason
✨Show Your Passion for Luxury Retail
Make sure to express your genuine enthusiasm for luxury retail during the interview. Share specific experiences that highlight your passion and how it aligns with the values of Fortnum & Mason.
✨Demonstrate Product Knowledge
Prepare by researching Fortnum & Mason's products, especially in the departments you're interested in. Being able to discuss their offerings and show a hunger for knowledge will impress the interviewers.
✨Engage in Group Activities
During the group activity, be an active participant. Show your ability to collaborate and communicate effectively with others, as teamwork is essential in a retail environment.
✨Prepare for Customer Service Scenarios
Think about common customer service scenarios you might face and how you would handle them. Be ready to demonstrate your problem-solving skills and creativity in providing exceptional service.
