Assistant Maître D\'

Join the Fortnum & Mason Team!Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!Fortnum & Mason are looking for an exceptional Waiters/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our 45 Jermyn St Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.Why Work For Us: Competitive hourly rate + paid overtimeDiscretionary annual bonus (up to 5% of salary)Up to 40% store and restaurant discountsSubsidised staff restaurant using Fortnum’s ingredients28 days holiday + a day off for your birthday and 5 extra wellbeing days offMatched pension scheme and career development opportunitiesAnnual staff party and incredible gifts after 5 yearsWhat You\’ll Do: Work with the Maître D team to ensure the smooth running of the Reception and Guest servicesSupport the drive and Motivation of the team by looking for areas where they can deliver moreSupport the Maître D and your colleagues to deliver exceptional customer service at all timesBe the face of the Restaurant and the first point of contact for the CustomersEnsure adherence to company policies, controls and standardsEnsure all our customers are welcome and engagedEnsure the restaurant is set up to accommodate all the reservationsWhat We\’re Looking For: Experience within Afternoon Tea/High Tea/Private DiningDemonstrate an authentic and passionate understanding of brand, menus and restaurant serviceBuild up strong relationship with customers in order to encourage repeated visitsAbility to multitask, prioritize and manage time effectivelySolid interpersonal and communication skillsWe are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation We respect and embrace each other’s differences, to create a truly inclusive environment. In the last year alone, our people have been recognizedand celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards