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- Tasks: Deliver world-class service and support the Maître D team in a vibrant restaurant environment.
- Company: Join the iconic Fortnum & Mason team at our stunning Piccadilly flagship store.
- Benefits: Enjoy competitive pay, generous discounts, and extra holiday days for your wellbeing.
- Why this job: Be part of a passionate team and create memorable experiences for our customers.
- Qualifications: Experience in high tea or private dining with strong communication skills.
- Other info: We celebrate diversity and offer fantastic career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you!
Fortnum & Mason are looking for an exceptional Waiters/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our 45 Jermyn St Restaurant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Why Work For Us:
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)
- Up to 40% store and restaurant discounts
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years
What You'll Do:
- Work with the Maître D team to ensure the smooth running of the Reception and Guest services
- Support the drive and Motivation of the team by looking for areas where they can deliver more
- Support the Maître D and your colleagues to deliver exceptional customer service at all times
- Be the face of the Restaurant and the first point of contact for the Customers
- Ensure adherence to company policies, controls and standards
- Ensure all our customers are welcome and engaged
- Ensure the restaurant is set up to accommodate all the reservations
What We're Looking For:
- Experience within Afternoon Tea/High Tea/Private Dining
- Demonstrate an authentic and passionate understanding of brand, menus and restaurant service
- Build up strong relationship with customers in order to encourage repeated visits
- Ability to multitask, prioritize and manage time effectively
- Solid interpersonal and communication skills
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognized and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Assistant Maître D\' employer: Fortnum & Mason
Contact Detail:
Fortnum & Mason Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Maître D\'
✨Tip Number 1
Get to know the company! Before your interview, dive into Fortnum & Mason's history and values. This will not only impress them but also help you connect your passion for customer service with their brand ethos.
✨Tip Number 2
Practice your people skills! Since you'll be the face of the restaurant, role-play common customer interactions with friends or family. This will boost your confidence and help you shine during the real deal.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully. This will demonstrate your ability to thrive in a busy restaurant environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Fortnum & Mason team!
We think you need these skills to ace Assistant Maître D\'
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service and artisanal products shine through. We want to see that you genuinely care about delivering great experiences to our customers!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in Afternoon Tea or Private Dining. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Be Personable: Remember, we’re all about building relationships with our customers. Use your application to showcase your interpersonal skills and how you’ve successfully engaged with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Fortnum & Mason!
