At a Glance
- Tasks: Join our team to enhance service capabilities and improve lab operations with innovative solutions.
- Company: Fluke, a leader in measurement technology, fostering collaboration and technical excellence.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth in a dynamic environment.
- Other info: Hands-on role with excellent career advancement opportunities in a global organisation.
- Why this job: Be the technical bridge that drives innovation and efficiency in service labs worldwide.
- Qualifications: Bachelor's degree in Engineering and 5+ years of relevant experience required.
The predicted salary is between 45000 - 55000 £ per year.
Description
Job Description: Service Systems Engineer
- Position Summary
- The
Service Systems Engineer is a lab-based technical role responsible for enabling, sustaining, and continuously improving service capabilities within assigned Fluke service laboratories.
This role acts as the primary technical bridge between the lab and Service Engineering, Metrology, Quality, Design Engineering, MSD, Operations, and other cross-functional partners.
The Service Lab Engineer ensures the lab is prepared to successfully "land" new product introductions, engineering changes, service method updates, software transitions, equipment upgrades, and capability expansions.
While NPI implementation is an important part of the role, the primary focus is maintaining and improving service lab equipment, calibration systems, test stations, measurement processes, automation solutions, and operational performance throughout the lifecycle of the products serviced.
The ideal candidate has a strong background in manufacturing engineering, test engineering, electrical engineering, automation, DFX, and/or metrology-related environments.
This individual is hands-on, analytical, self-directed, and capable of solving complex technical problems while driving standardization and continuous improvement across the global Fluke service network.
Key Responsibilities
- Service Capability & NPI Integration
- Serve as the primary technical point of contact for assigned service labs.
- Partner with Service Engineering to assess and prepare labs for new product introductions, including equipment, software, calibration capability, tooling, processes, and technician readiness.
- Support successful implementation of new service capabilities, engineering changes, software releases, and product transitions.
- Provide feedback to engineering teams on serviceability, lab readiness, process gaps, and improvement opportunities.
- Test Systems, Metrology & Technical Support
- Maintain and improve test systems, calibration equipment, instrumentation, service stations, automated workflows, and measurement processes.
- Partner closely with Metrology to ensure compliance with measurement best practices, including traceability, uncertainty requirements, measurement integrity, and calibration alignment.
- Troubleshoot complex electrical, software, equipment, and process issues, providing technical leadership during escalations, line-down events, and other operational disruptions.
- Support measurement method validation, test process optimization, and continuous improvement of technical capability within the lab.
- Product Lifecycle & Continuous Improvement
- Support implementation of engineering changes, service method updates, hardware and software upgrades, corrective actions, and stop-ship activities.
- Lead or support FBS initiatives including standardization, automation, kaizen events, capacity planning, line balancing, visual management, and root-cause problem solving.
- Identify and implement solutions that improve quality, efficiency, throughput, repeatability, technician effectiveness, and customer experience.
- Drive adoption of global best practices, standardized lab configurations, and scalable service solutions across the Fluke service network.
- Cross-Functional Collaboration
- Build strong partnerships with Metrology, Service Engineering, Manufacturing Engineering, Design Engineering, Quality, MSD, Operations, and technician teams.
- Act as the bridge between engineering and lab operations, ensuring technical solutions are practical, sustainable, and executable.
- Promote knowledge sharing, global standardization, and continuous feedback loops that improve products, service methods, equipment, and laboratory performance.
Qualifications
- Bachelor's degree in Engineering, Engineering Technology, or equivalent technical experience.
• 5+ year experience in one or more of the following areas
- Manufacturing Engineering
- Test Engineering
- Electrical Engineering
- Service Engineering
- DFX / Design for Serviceability / Design for Manufacturing
- Automation or Process Engineering
- Metrology, calibration, or measurement system environments
- Strong knowledge of technical equipment, instrumentation, test systems, calibration systems, or service lab operations.
- Ability to troubleshoot complex electrical, mechanical, software, process, or system-level issues.
- Strong analytical, root cause analysis, and structured problem-solving skills.
- Ability to interpret technical documentation, service procedures, engineering changes, test requirements, and equipment specifications.
- Effective communication skills with the ability to work across engineering, operations, quality, metrology, and technician teams.
- Preferred
- Experience in a service lab, repair center, calibration laboratory, production test environment, or manufacturing technical support role.
- Familiarity with metrology concepts such as traceability, measurement uncertainty, calibration alignment, measurement method validation, and gage R&R.
- Experience with automated test systems, test sequencing software, data acquisition, Lab VIEW, Python, C#, or similar tools.
- Experience supporting NPI, engineering change implementation, product lifecycle management, or service capability deployment.
- Knowledge of lean manufacturing, FBS, kaizen, standard work, visual management, line balancing, cell layout, and capacity planning.
- Experience working in a global organization with distributed teams, standardized processes, and shared technical platforms.
- Success Profile
The successful Service Lab Engineer is a highly technical, hands-on problem solver who thrives in a laboratory environment and enjoys working directly with technicians, engineers, and operational leaders.
They possess strong expertise in test systems, measurement science, service processes, and continuous improvement, while maintaining a practical approach to implementing solutions that improve safety, quality, delivery, and cost.
This individual develops trusted partnerships across Service Engineering, Metrology, Manufacturing Engineering, Quality, Design Engineering, MSD, and Operations to ensure service labs remain technically capable, globally standardized, and ready to support both current and future business needs.
They are energized by solving complex technical challenges, improving laboratory performance, and building scalable solutions that can be leveraged across the Fluke service network.
Service Systems Engineer in Norwich employer: Fortive
Fortive is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to thrive in the dynamic SaaS landscape. With a strong emphasis on employee growth and development, Fortive offers numerous opportunities for advancement while ensuring a supportive environment that values efficiency and teamwork. Located in a vibrant area, employees benefit from a stimulating atmosphere that encourages creativity and engagement with partners.
StudySmarter Expert Advice🤫
We think this is how you could land Service Systems Engineer in Norwich
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Systems Engineer role you’re after at Fortive.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Fortive a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Fortive.
✨Apply Through Company Websites
When you spot a role like Service Systems Engineer at Fortive, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Systems Engineer in Norwich
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Systems Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Fortive a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Fortive specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Fortive
✨Brush Up on Core Engineering Principles
Before heading into the interview with Fortive, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Fortive want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
