At a Glance
- Tasks: Lead a team in managing repair and calibration services for electrical equipment.
- Company: Join a dynamic lab focused on quality and innovation.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Promote safety and continuous improvement in a collaborative team.
- Why this job: Make a real impact by ensuring high-quality service and compliance.
- Qualifications: Bachelor's degree in Electrical Engineering and 5 years of relevant experience.
The predicted salary is between 45000 - 55000 € per year.
The Norwich Lab Manager will be responsible for managing the repair and calibration services for electrical and temperature equipment. This role involves leading a team of technicians and Lab Admin, ensuring high-quality service delivery, and maintaining compliance with industry standards and regulations.
Key Responsibilities:
- Team Leadership: Supervise, train, and mentor a team of repair and calibration technicians, fostering a collaborative and high-performance work environment.
- Service Management: Oversee the repair and calibration processes, ensuring timely and accurate service delivery to meet customer expectations.
- Quality Control: Implement and maintain quality assurance procedures to ensure all services meet industry standards and customer requirements.
- Technical Support: Provide technical guidance and support to the team, troubleshooting complex issues and ensuring effective problem resolution.
- Employee Engagement: Enhance employee engagement by fostering open communication and recognizing contributions to drive motivation and retention. Conduct regular check-ins and feedback sessions to understand and address employee needs and recognise achievements.
- Customer Relations: Build and maintain strong relationships with customers, addressing their needs and ensuring satisfaction with services provided.
- Process Improvement: Identify and implement process improvements to enhance service efficiency, accuracy, and productivity.
- Compliance: Ensure all repair and calibration activities comply with relevant industry standards, regulations, and accreditation requirements (e.g., ISO17025).
- Inventory Management: Oversee the management of tools, equipment, and spare parts inventory to support repair and calibration activities.
- Documentation: Maintain accurate records of service activities, equipment maintenance, and quality control procedures.
- Safety: Promote and enforce a safe working environment, adhering to all safety protocols and guidelines.
Qualifications and Experience:
- Bachelor's degree in Electrical Engineering, Electronics, or a related field.
- Minimum of 5 years of experience in the repair and calibration of electrical equipment, with at least 3 years in a managerial role.
- Strong knowledge of electrical equipment, calibration standards, and repair techniques.
- Excellent leadership, communication, and interpersonal skills.
- Detail-oriented with a strong commitment to quality and accuracy.
- Lead and facilitate Kaizen events and FBS tools application (5S, VSM, Standard Work, Problem Solving). Drive waste reduction, cycle time improvement, and cost productivity initiatives using data-driven approaches.
- Implement sustainable improvements through standardization and visual management.
- Proficiency in using service management software and tools.
Norwich Lab Manager employer: Fortive
As a leading employer in the Norwich area, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Lab Manager role offers the opportunity to lead a talented team while ensuring high-quality service delivery in a supportive environment that values innovation and collaboration. With a strong commitment to employee engagement and continuous improvement, we provide our staff with the tools and resources needed to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Norwich Lab Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and even role-playing with a friend. The more comfortable you are, the better you’ll shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve tackled challenges in the past. This will make your achievements stand out!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, check out our website for more opportunities – we’re here to help you succeed!
We think you need these skills to ace Norwich Lab Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical expertise in electrical equipment repair and calibration to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Norwich Lab Manager role. Share specific examples of how you've led teams and improved processes in previous positions to show us what you can bring to the table.
Showcase Your Achievements:Don’t just list your responsibilities; highlight your achievements! Use metrics where possible to demonstrate how you’ve driven improvements, enhanced service delivery, or boosted team performance in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Fortive
✨Know Your Stuff
Make sure you brush up on your knowledge of electrical equipment and calibration standards. Be ready to discuss specific techniques you've used in the past, as well as any relevant industry regulations like ISO17025. This will show that you're not just familiar with the theory but have practical experience too.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've successfully led and mentored others. Think about times when you fostered a collaborative environment or improved team performance. Highlighting your leadership style will help demonstrate that you're the right fit for the managerial aspect of the job.
✨Emphasise Quality Control
Quality assurance is key in this role, so come equipped with examples of how you've implemented quality control procedures in previous positions. Discuss any specific processes you've improved and how they benefited the overall service delivery. This will show your commitment to maintaining high standards.
✨Engage with Customer Relations
Building strong relationships with customers is crucial. Prepare to talk about how you've handled customer feedback and ensured satisfaction in past roles. Share any strategies you've used to enhance customer engagement and how you’ve addressed their needs effectively.
