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- Tasks: Manage and resolve critical IT incidents to keep business operations running smoothly.
- Company: Join a global innovator in technology with a startup spirit.
- Benefits: Enjoy personal development resources, coaching, and a dynamic work culture.
- Other info: Be part of a diverse team focused on growth and innovation.
- Why this job: Make a real impact by solving high-severity incidents and driving operational improvements.
- Qualifications: Bachelor's degree in IT and 3+ years in IT Service Management required.
The predicted salary is between 40000 - 50000 £ per year.
The Incident Management (IM) specialist is responsible for managing and resolving critical IT incidents that impact business operations for all Accruent products. This role ensures rapid restoration of services, coordinates technical teams, and maintains clear communication with stakeholders throughout the incident lifecycle. Post-Incident restoral, the Incident Management Specialist will help drive root cause investigations, identifying preventative measures to prevent a recurrence or mitigate any residual risk which may exist alongside our Problem Manager. IM Specialist will be instrumental providing input into processes and planning that drive internal operational improvements.
Key Responsibilities
- Lead and coordinate resolution of major IT incidents to minimize downtime
- Act as the primary point of contact during high-severity incidents
- Ensure adherence to ITIL-based incident management processes and SLAs
- Communicate timely updates to stakeholders and executive leadership
- Facilitate post-incident reviews and document root cause analysis
- Collaborate with Problem Management and Change Management teams to prevent recurrence
- Prepare detailed incident reports and performance metrics for IT leadership
Required Qualifications
- Bachelor’s degree in computer science, Information Technology, or related field
- 3+ years of proven experience in IT Service Management or similar role
- Strong knowledge of ITIL framework and incident management best practices
- Excellent communication and stakeholder management skills
- Ability to work under pressure and manage multiple priorities in a fast-paced IT environment
Preferred Skills
- Experience with ITSM tools such as ServiceNow or BMC Remedy
- ITIL Foundation or higher certification
- Familiarity with cloud platforms, virtualization, and modern infrastructure technologies
- Leadership and decision-making under pressure
- Analytical thinking and problem-solving
- Strong organizational and time management skills
Incident Management Specialist in London employer: Fortive
Contact Detail:
Fortive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in incident management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and incident management best practices. We recommend practising common interview questions and scenarios related to high-severity incidents to show you’re ready to tackle challenges head-on.
✨Tip Number 3
Don’t forget to showcase your communication skills! During interviews, highlight how you’ve effectively communicated with stakeholders during past incidents. This is key for roles like the Incident Management Specialist.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Accruent and contributing to our mission.
We think you need these skills to ace Incident Management Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and incident management. Use keywords from the job description to show that you’re a perfect fit for the Incident Management Specialist role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've managed critical IT incidents in the past, and don’t forget to mention your knowledge of ITIL processes. This is where we want to see your personality come through!
Showcase Your Communication Skills: Since this role involves clear communication with stakeholders, make sure your application reflects your ability to convey complex information simply. Use concise language and structure your documents well to demonstrate your organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Fortive
✨Know Your ITIL Inside Out
Since the role heavily relies on ITIL-based incident management processes, make sure you brush up on your ITIL knowledge. Be prepared to discuss how you've applied ITIL principles in past roles and how they can be beneficial in managing incidents effectively.
✨Showcase Your Communication Skills
As an Incident Management Specialist, clear communication is key. Practice articulating complex technical issues in a way that stakeholders can understand. Think of examples where you've successfully communicated during high-severity incidents and how it helped resolve the situation.
✨Prepare for Pressure Scenarios
This role requires working under pressure, so be ready to discuss how you've managed multiple priorities in fast-paced environments. Consider sharing specific instances where you led a team through a critical incident and what strategies you used to keep everyone focused and calm.
✨Demonstrate Analytical Thinking
Analytical skills are crucial for identifying root causes and preventing future incidents. Prepare to discuss your approach to problem-solving and any tools or methodologies you’ve used in past roles. Highlight any experience with post-incident reviews and how you’ve contributed to operational improvements.