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- Tasks: Support logistics and customer service while ensuring timely shipping and receiving of dosimeters.
- Company: Join a dynamic team focused on exceeding customer expectations in the logistics sector.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Other info: Opportunity for growth and learning in a fast-paced environment.
- Why this job: Be part of a small team making a big impact in logistics and customer satisfaction.
- Qualifications: Strong communication skills and a team player attitude; logistics experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
The Admin & Shipping Clerk is an essential role encompassing all elements of logistics and customer support allowing us to meet and surpass customer expectations. Reporting directly to the Customer Success Manager, the role is to support the Shipping & Receiving Clerk for all logistics tasks whilst working cross-functionally and following set procedures to ensure we maintain our strong position within the market. Strict adherence to process is essential to ensure we maintain our accredited regulatory status.
Primary Responsibilities:
- Provide support and absence cover to the Shipping & Receiving Clerk.
- Process all inbound and outbound dosimeters in accordance with standard work, ensuring 100% daily turnaround.
- Act as point of contact and escalation for couriers/post, including daily chasing if UPS not on site by 3pm.
- Daily shipment tracking to spot potential delays and escalate concerns accordingly.
- Respond to customer shipping enquiries via email or telephone, on Zendesk.
- Reading and reporting of control dosimeters to minimise any future potential transit dose problems.
- Emergency readings of customer dosimeters, with strict adherence to time constraints.
- Orderly self-ordering of logistics supplies (boxes, tape, bubble wrap etc).
- Engagement with wider team, particularly US operations.
Administration Tasks:
- Take care of all administrative tasks related to Irish and overseas customers shipments.
- Obtain all customer remittances from Zendesk and save in shared file.
- Upload invoices to customer specific web portals.
- Process and send Passbook requests.
- Process all accessory orders such as badge board and holder requests.
- Liaise with manual release customers via telephone on a monthly basis and process their shipment orders.
- Organise regular appointments with external company to attend site to complete secure shredding of confidential information.
- Carry out any other additional duties as and when required.
Qualifications/Skills and Knowledge:
- Previous logistics experience desired but not essential.
- Energy and ability to work under time pressure.
- Strong oral and written communication skills.
- Effective decision-making skills coupled with the ability to problem solve.
- Experience of working cross-functionally.
- Results driven.
Key Performance Indicators:
- 100% turn around and daily shipment of dosimeters.
- Ownership of shipping and receiving mailbox.
- Emails to be responded to within 72 hrs (as tracked by Zendesk) or 48hrs for VIPS.
- Net Promoter Score (NPS) survey results with improvement trend.
Admin & Shipping Clerk in Kidlington employer: Fortive
Contact Detail:
Fortive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin & Shipping Clerk in Kidlington
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer support fields. Attend industry events or join online forums. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to admin and shipping roles. Think about your past experiences and how they relate to the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got experience with tools like Zendesk or any logistics software, make sure to highlight that in conversations. It’s all about demonstrating how you can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Admin & Shipping Clerk in Kidlington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Admin & Shipping Clerk role. Highlight any logistics or customer support experience you have, and don’t forget to mention your ability to work under pressure!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your communication skills and how you can contribute to maintaining our strong market position.
Showcase Team Spirit: We love team players! In your application, share examples of how you've worked collaboratively in previous roles. This will show us that you can thrive in our small, dynamic team environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Fortive
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Admin & Shipping Clerk role. Familiarise yourself with logistics processes, customer support expectations, and the specific tasks mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers via phone and email, be prepared to discuss your previous experiences in customer service. Think of examples where you effectively resolved issues or provided excellent support. Practising clear and concise communication during the interview will also reflect your suitability for the role.
✨Demonstrate Team Spirit
As a small team, being a team player is crucial. Be ready to share examples of how you've collaborated with others in past roles. Highlight any experiences where you worked cross-functionally or supported colleagues, as this will show that you can adapt and contribute positively to the team dynamic.
✨Prepare for Problem-Solving Scenarios
The ability to make effective decisions and solve problems is key for this position. Think about potential challenges you might face in logistics and customer support, and prepare to discuss how you would handle them. This could include managing tight deadlines or dealing with shipping delays, so have some scenarios in mind to showcase your problem-solving skills.