At a Glance
- Tasks: Deliver hands-on service operations and technical support for customers across the UK and Ireland.
- Company: Join a leading company in gas detection technology with a focus on customer satisfaction.
- Benefits: Competitive salary, opportunities for travel, and a dynamic work environment.
- Other info: Enjoy a collaborative atmosphere with opportunities for continuous improvement and career growth.
- Why this job: Make a real difference by solving problems and supporting customers with cutting-edge technology.
- Qualifications: Strong technical knowledge, excellent troubleshooting skills, and experience with Salesforce.
The predicted salary is between 30000 - 40000 £ per year.
Industrial Scientific is seeking a Service Engineer to be based at its Manchester service centre in Wilmslow (Manchester). The position holder will be responsible for the hands-on delivery of service operations for customers across the United Kingdom and Ireland, and for providing English-language technical support to customers across Europe. The role is an individual contributor position focused on the operational execution of repair, fulfilment and technical support activities within the UK & Ireland service centre.
Location: Wilmslow (near Manchester) Full‑time on‑site Travel: < 25% (UK, Ireland and North of France - Arras)
Key Responsibilities
- Customer-Owned Repairs (CRO): Execute end-to-end repair activities, including intake, assessment, quotation, repair, testing, and return logistics.
- iNet Fulfilment Operations: Perform daily iNet alert monitoring, customer follow-up, and exchange management, including dispatch and refurbishment of instruments.
- Customer Technical Support: Provide timely technical support across hardware and software to customers in the UK, Ireland, and Europe (English language).
- Service Operations & Case Management: Manage service activities through Salesforce, including case logging, follow-up, backlog tracking, and escalation support.
- Rental, Demo & Logistics Execution: Configure and dispatch Rental, Demo, and Trial equipment, and manage shipping in compliance with SOPs and IATA regulations.
- Inventory & Service Centre Operations: Maintain inventory, spare parts, and pool stock readiness, and support continuous improvement and safe operation of the service centre.
Drive continuous improvement within the service centre and maintain a safe, organised working environment. Act as an escalation point for regional and global teams requiring technical or on-site support. Produce weekly and monthly operational reports (iNet, Rental, CRO).
Key Requirements
- Strong technical knowledge of gas detection systems
- Excellent troubleshooting and problem-solving skills
- Customer-focused with strong communication skills
- Experience with Salesforce and service operations tools
- Knowledge of shipping compliance (IATA preferred)
- Ability to manage multiple priorities in a fast-paced environment
Working Arrangements
Based at the Manchester service centre (Wilmslow), with occasional travel across the UK and Ireland for customer support, and periodic short-duration travel to European sites for meeting/training/field service or cross-site collaboration.
Service Engineer - (UK & Ireland) - Wilmslow (Manchester) in Brighton employer: Fortive
Fortive is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to thrive in the dynamic SaaS landscape. With a strong emphasis on employee growth and development, Fortive offers numerous opportunities for advancement while ensuring a supportive environment that values efficiency and teamwork. Located in a vibrant area, employees benefit from a stimulating atmosphere that encourages creativity and engagement with partners.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer - (UK & Ireland) - Wilmslow (Manchester) in Brighton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Engineer - (UK & Ireland) - Wilmslow (Manchester) role you’re after at Fortive.
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✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Fortive.
✨Apply Through Company Websites
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We think you need these skills to ace Service Engineer - (UK & Ireland) - Wilmslow (Manchester) in Brighton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Engineer - (UK & Ireland) - Wilmslow (Manchester), it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Fortive a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Fortive specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Fortive
✨Brush Up on Core Engineering Principles
Before heading into the interview with Fortive, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Fortive want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
