Fluke, part of Fortive Corporation, seeks an experienced Customer Support professional for its Strategic Service Desk in Norwich. You will act as the liaison between customers and service technicians, coordinating calibration/repair, shipments, and RMAs across Europe, the UK, and MEA regions.
You will handle inquiries via phone and email, create service orders, manage loaner pools in the UK and NL, and monitor KPIs to drive improvements. Strong MS Office skills and data accuracy are essential.
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Global Service Desk Specialist (EMEA) in Norwich employer: Fortive Corporation
Fortive Corporation is an exceptional employer that prioritises quality, safety, and compliance while fostering a collaborative work culture in Norwich. Employees benefit from comprehensive growth opportunities, competitive compensation including bonus eligibility, and a commitment to continuous improvement, making it a rewarding place for professionals dedicated to excellence in their field.
