At a Glance
- Tasks: Support logistics and customer service while ensuring timely shipping and receiving of dosimeters.
- Company: Join Fluke, a global leader in technology and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Other info: Diverse and inclusive culture with a focus on personal and professional development.
- Why this job: Be part of a team that makes a real impact on workplace safety and customer satisfaction.
- Qualifications: Strong communication skills and a team player attitude are essential.
The predicted salary is between 25000 - 30000 € per year.
Qualifications/Skills and knowledge:
- Previous logistics experience desired but not essential
- Energy and ability to work under time pressure
- Strong oral and written communication skills
- Effective decision-making skills coupled with the ability to problem solve
- Experience of working cross-functionally
- Results driven
Key Performance Indicators:
- 100% turn around and daily shipment of dosimeters
- Ownership of shipping and receiving mailbox
- Emails to be responded to within 72 hrs (as tracked by Zendesk) or 48hrs for VIPS
- Net Promotor Score (NPS) survey results with improvement trend
Job Purpose:
The Admin & Shipping Clerk is an essential role encompassing all elements of logistics and customer support allowing us to meet and surpass customer expectations. Reporting directly to the Customer Success Manager, the role is to support the Shipping & Receiving Clerk for all logistics tasks whilst working cross functionally and following set procedures to ensure we maintain our strong position within the market. Strict adherence to process is essential to ensure we maintain our accredited regulatory status.
Primary Responsibilities:
The primary role of the Admin & Shipping Clerk is to provide support and absence cover to the Shipping & Receiving Clerk (to turn around both new dosimeters for onwards delivery to customers and the timely return of used dosimeters to Glenwood USA to ensure we meet our regulatory reporting timelines) and take care of all administrative tasks not handled by customer service or sales. The role requires communication with customers either via phone or emails. This is tracked via Zendesk. As we are a small team and due to the inconsistency of the logistic demands a demonstrable team player attitude is essential, along with the ability to work to defined goals and Key Performance Indicators (KPI’s).
Shipping & Receiving Tasks:
- Processing of all inbound and outbound dosimeters in accordance with standard work, ensuring 100% daily turnaround
- To act as point of contact and escalation for couriers/post, including daily chasing if UPS not on site by 3pm
- Daily shipment tracking to spot potential delays and escalate concerns accordingly
- Respond to customer Shipping enquiries via email or telephone, on Zendesk
- Reading and reporting of control dosimeters to minimise any future potential transit dose problems
- Emergency readings of customer dosimeters, with strict adherence to time constraints
- Orderly self-ordering of logistics supplies (boxes, tape, bubble wrap etc)
- Engagement with wider team, particularly US operations.
Administration Tasks:
- Take care of all administrative tasks related to Irish and overseas customers shipments
- Obtain all customer remittances from Zendesk and save in shared file
- Upload invoices to customer specific web portals
- Process and send Passbook requests
- Process all accessory orders such as badge board and holder requests.
- Liaise with manual release customers via telephone on monthly basis and process their shipment orders.
- Organise regular appointments with external company to attend site to complete secure shredding of confidential information.
- To carry out any other additional duties as and when required.
Admin & Shipping Clerk Fluke Kidlington, Oxfordshire, United Kingdom Posted 2 months ago employer: Fortive Corporation
At Fortive, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters growth and innovation. As an Admin & Shipping Clerk in Kidlington, you'll be part of a dedicated team where your contributions directly impact customer satisfaction and operational excellence, all while benefiting from our commitment to employee development and a supportive environment. With access to the resources of a Fortune 500 company and the agility of a startup, you will find ample opportunities for personal and professional advancement in a role that is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Admin & Shipping Clerk Fluke Kidlington, Oxfordshire, United Kingdom Posted 2 months ago
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Admin & Shipping Clerk Fluke Kidlington, Oxfordshire, United Kingdom Posted 2 months ago
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong written communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see your ability to convey information effectively!
Highlight Relevant Experience:Even if you don’t have direct logistics experience, think about any roles where you’ve had to manage tasks under pressure or work cross-functionally. Share those experiences in your application to show us how you can adapt and thrive in this position.
Be Results Driven:We love candidates who are results-oriented! In your application, mention specific achievements or projects where you met or exceeded goals. This will help us see your potential to contribute positively to our team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to track your application and ensure it reaches the right people. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Fortive Corporation
✨Know Your Logistics Basics
Even if you don't have extensive logistics experience, brush up on the basics. Understand key terms and processes related to shipping and receiving. This will show your enthusiasm for the role and help you answer questions confidently.
✨Demonstrate Communication Skills
Since strong oral and written communication skills are crucial, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Show Your Problem-Solving Ability
Be ready to discuss specific instances where you've faced challenges and how you resolved them. Highlight your decision-making process and how it led to positive outcomes, as this aligns with the company's focus on effective problem-solving.
✨Emphasise Teamwork and Flexibility
As a small team, being a team player is essential. Share experiences where you've collaborated cross-functionally or adapted to changing demands. This will demonstrate your ability to fit into their dynamic culture.
