Technical Quality and Continuous Improvement Specialist in Basingstoke

Once For All is a high-growth, cloud-based, Saa S subscription business.

Our technology helps our customers to manage their supply chain governance, risk management and compliance.

We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary

This is a continual improvement role, not a QA role.

The Technical Quality & Continuous Improvement Specialist is our technical authority on the most complex scheme requirements SSIP, Building Safety, Environmental and Quality and uses that expertise to make our assessments better, our customers more confident, and our delivery teams more capable.

Quality assurance is one of the tools this role uses; it is not the job.

The purpose is to find where quality, consistency or customer experience is breaking down inside our own teams, our processes, our systems, our outsourced partners and our AI models and to close those gaps for good, so problems are designed out at source rather than repeatedly re-detected.

More than QA: quality assurance is the evidence base; continual improvement, customer confidence and closing the loop are the mission.

What this role is really about

• A true subject-matter expert, the go-to technical authority on SSIP, Building Safety, Environmental and Quality, trusted to set the standard others follow.
• A continual improver turns findings into permanent improvements in training, guidance, process and system design, then proves they worked.
• A loop-closer proactively spots gaps across people, process, systems, outsourced partners and AI, and drives them to lasting resolution.
• A customer champion measures every improvement by whether customers understand what is being asked by them and understand compliance.

Job Responsibilities

The Specialist is responsible for being the technical authority on our most complex scheme requirements, driving continual improvement and closing quality gaps end-to-end.

Day to day, the role will

• Continual improvement & closing the loop
• Proactively identify where quality, consistency or customer experience is breaking down across people, process, systems, outsourced delivery and AI.
• Own a closed loop improvement model: convert findings into permanent fixes in training, guidance, process and system design, then re-measure to confirm the gap is closed.
• Customer experience & delight
• Connect every quality and improvement activity to customer outcomes, accuracy, fairness, speed and confidence in our verified data.
• Use assessment insight to reduce the avoidable rework, rejections and escalations that frustrate customers and suppliers.
• Champion the customer voice in technical and process decisions, so improvements are felt by customers, not just logged internally.
• Quality assurance & technical validation
• Deliver risk-based quality assurance, aligned to AQL / ISO 2859 sampling, across internal teams, outsourced partners and AI-assisted delivery.
• Validate the integrity, accuracy and technical robustness of assessor outputs against scheme standards and regulatory expectations.
• Maintain accurate, audit-ready records and ensure follow-up actions are completed on time.
• Contribute to internal and external quality reviews and inspections (e. g. SSIP), providing evidence of coverage and control.
• Provide independent QA oversight of outsourced delivery to control third-party risk and inconsistency.
• Non-conformance investigation & root cause
• Lead thorough, fair investigations into non-conformances (NCs), applying deep technical expertise.
• Conduct structured root cause analysis to separate systemic, process and individual causes.
• Agree, track and validate corrective and preventive actions to prevent recurrence.
• Capability, consistency & calibration
• Support the reporting of findings into targeted training, calibration and guidance so complex requirements are applied consistently.
• Coach assessors and reinforce correct interpretation, raising technical decision-making across internal and outsourced teams.
• Assurance across AI & outsourced delivery
• Validate AI vs human decision-making to maintain consistency and quality across automated assessment layers.
• Adapt the assurance approach as delivery evolves toward AI assurance, advanced sampling and pre-validation frameworks.

Knowledge, Skills, Experience and Qualifications

• Have recognised technical expertise in one or more of SSIP, Building Safety, Environmental or Quality requirements.
• Hold a NEBOSH General Certificate (or equivalent), with a sound understanding of risk-based health & safety frameworks.
• Have working knowledge of SSIP schemes and Build UK requirements, and their application in supplier assessment or assurance.
• Be able to conduct root-cause analysis using structured investigative techniques.

Have fluent written and spoken English, with the ability to produce clear, evidence-based reporting.

PERSON SPECIFICATION – ESSENTIAL

• Technical expertise — recognised technical expertise in one or more of SSIP, Building Safety, Environmental or Quality requirements, with the credibility to set the standard.
• Auditing & analysis — strong auditing, analytical and problem-solving skills with a high level of attention to detail.
• H&S qualification — NEBOSH General Certificate (or equivalent) with a sound understanding of risk-based health & safety frameworks.
• SSIP knowledge — working knowledge of SSIP schemes and Build UK requirements, and their application in supplier assessment or assurance.
• Root-cause analysis — proven root-cause analysis using structured investigative techniques to identify systemic and process-driven issues.
• Continual improvement — a track record of driving continual improvement and closing the loop turning findings into lasting change, not just reports.
• Customer focus — a customer-focused mindset, able to connect technical quality to real customer outcomes.
• Reporting — clear, evidence-based reporting with actionable, proportionate recommendations.
• Communication & stakeholders — strong communication and stakeholder skills, able to challenge constructively and influence improvement.
• Organisation — excellent organisation and prioritisation across multiple workstreams in a fast-paced environment.
• Resilience — resilient, objective and solutions-oriented, with a genuine focus on continuous improvement and outcomes.

PERSON SPECIFICATION – DESIRABLE

• Quality background — experience within quality assurance, compliance or technical audit functions.
• ISO standards — knowledge and practical application of ISO 9001 (Quality), ISO 14001 (Environmental) and ISO 45001 (Health & Safety).
• Sampling methodology — familiarity with AQL / ISO 2859 sampling methodology.
• Assessor / IQA qualification — a recognised assessor and/or Internal Quality Assurance (IQA) qualification.
• Investigations & CAPA — experience conducting complex investigations and implementing corrective and preventive action (CAPA) plans.
• Regulatory frameworks — a broader understanding of construction / built-environment regulatory frameworks (e. g. the Building Safety Act).
• Outsourced delivery — experience overseeing or working with outsourced delivery partners or third-party assurance models.
• AI-assisted decisioning — experience with AI-assisted decisioning or pre-validation models.
• Digital tools — competence using digital tools and systems for QA reporting, tracking and performance analysis.
• WHAT SUCCESS LOOKS LIKE
• In this role, within the first year you will have made the following true:
• Complex requirements (SSIP, Building Safety, Environmental, Quality) are interpreted consistently across every delivery channel — internal, outsourced and AI-assisted.
• Repeat non-conformances fall, because root causes are fixed at source rather than caught again and again.
• Internal gaps are identified and closed proactively, with fewer issues ever reaching the customer.
• Avoidable rework, rejections and escalations reduce, improving customer confidence and experience.
• External assurance expectations (including SSIP minimum review coverage) are reliably and demonstrably evidenced.
• Training, guidance and process design measurably improve assessor accuracy and consistency over time.

What we offer

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

• Wellness fund or *Private Medical Insurance (dependent upon role)
• Pension
• Life Assurance x 3
• 25 days holiday plus 8 Bank Holidays
• Ongoing continual professional development (CPD)
• Holiday purchase Scheme up to 5 days
• 1 paid and 1 unpaid volunteering day
• 24/7 and 365 Days Employee Assistance Programme
• Team and company offsite events
• Specsavers eye care voucher
• Free Tea, Coffee and fruit every week – Basingstoke office