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- Tasks: Support our medical team with essential admin duties and ensure smooth clinic operations.
- Company: Join Fortius Clinic, a leading healthcare provider focused on patient care.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Other info: Be part of a collaborative team that values excellence and personalised care.
- Why this job: Make a real difference in patients' lives while honing your organisational skills.
- Qualifications: Strong communication skills and experience in healthcare admin are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Fortius Clinic is seeking a highly organised and proactive Medical Secretary to join our team. This is a key administrative role supporting the smooth and efficient operation of our medical office, ensuring an exceptional standard of service for both patients and colleagues.
About The Role
The Medical Secretary role involves a wide range of administrative duties essential to the day-to-day running of our clinic. You will be responsible for managing communications, coordinating schedules, and providing vital support to clinicians and the wider team. This position requires an individual who is detail-oriented, calm under pressure, and confident in managing multiple priorities in a fast-paced healthcare environment.
Key Responsibilities
- Managing patient correspondence, appointments, and clinic lists
- Acting as a central point of communication between clinicians, patients, and external stakeholders
- Preparing and maintaining accurate medical records and documentation
- Handling telephone and email enquiries professionally and efficiently
- Supporting consultants with administrative and coordination tasks
- Ensuring adherence to clinic processes, compliance, and confidentiality standards
About You
- Highly organised with strong attention to detail
- Excellent communication and interpersonal skills
- Able to prioritise workload and multitask effectively
- Experience in a medical or healthcare administrative setting is desirable
- Proficient in Microsoft Office and patient management systems
Why Join Fortius Clinic?
At Fortius Clinic, we are guided by our core values:
- Making it happen – We take ownership and deliver results
- Personalised care – We put patients at the centre of everything we do
- Stronger together – We collaborate and support each other to achieve excellence
As a Medical Secretary, you will play a crucial role in upholding these values while contributing to an outstanding patient experience.
Key Responsibilities (continued)
- Provide comprehensive secretarial support and coordinate all administrative duties for designated consultants
- Proactively manage consultant schedules, including outpatient clinics, theatre lists, annual leave, study leave, and meetings
- Amend and manage clinic bookings, including cancellations and rescheduling, ensuring clear communication with patients and internal teams
- Process imaging requests using Meddbase, schedule appointments, and provide fee information for self-funded patients
- Prepare clinic sessions by ensuring all relevant documentation, including imaging reports and referral letters, is available in advance
- Coordinate theatre bookings, including completing booking forms, scheduling patients on Meddbase, issuing confirmations, and managing pre-assessments and post-operative appointments
- Liaise effectively with internal departments (e.g. Radiology, Bookings, Appointments) to ensure a seamless patient journey
- Review, edit, and distribute clinical correspondence, including letters to patients, referrers, and GPs
- Accurately scan and upload medical documentation and correspondence to patient records
- Act as a key point of contact between patients, clinicians, and internal teams, ensuring clear and effective communication
- Respond promptly and professionally to patient enquiries via telephone and email
- Handle payment collection for self-funded patients in line with clinic processes
Medical Secretary employer: Fortius Clinic
Contact Detail:
Fortius Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare industry, especially those who work at Fortius Clinic. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to medical administration. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your organisational skills during the interview! Bring a portfolio showcasing your experience with scheduling, communication, and any relevant software you've used. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Fortius Clinic.
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Secretary role. Highlight your organisational skills and any relevant experience in healthcare admin. We want to see how you can make a difference at Fortius Clinic!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've managed multiple priorities or improved processes in previous roles.
Show Off Your Communication Skills: As a Medical Secretary, communication is key. In your application, demonstrate your ability to handle enquiries professionally. We love seeing candidates who can convey information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Fortius Clinic
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Medical Secretary role at Fortius Clinic. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and maintain attention to detail, especially in a fast-paced environment.
✨Practice Your Communication Skills
As a Medical Secretary, you'll be the central point of communication. Practise articulating your thoughts clearly and professionally. You might even want to role-play common scenarios, like handling patient enquiries or coordinating schedules, to demonstrate your interpersonal skills during the interview.
✨Familiarise Yourself with Relevant Software
Since proficiency in Microsoft Office and patient management systems is essential, brush up on these tools before your interview. If you have experience with Meddbase or similar software, be prepared to discuss it. Showing that you're tech-savvy can give you an edge over other candidates.