Operations Support Representative 2 in Surrey

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

To provide a wide range of administrative support functions to FortisBC Operations and Engineering.

Responsibilities

• Prepares and/or closes job packages (e.g. system surveys, legal plans, plate maps, gas service lists, planning job packages, work orders).
• Ensures all information required to process a job is complete, accurate, and entered into the appropriate computer system.
• Monitors the progress of a job from initiation to completion.
• Composes routine correspondence and types (from draft or verbal instructions and source document references), a variety of material such as letters, memos, reports, diaries, bulletins, manuals, minutes of meetings, forms, summaries, charts and spreadsheets.
• Processes completed field work orders by ensuring all information is complete, accurate, and entered into the appropriate computer systems.
• Maintains a variety of manual and electronic file systems including setting up new files, entry and retrieval of data and processing of reports.
• Responds to routine enquiries and requests from the public, municipal offices, other utilities, various contractors and other departments.
• Responds in a prompt manner to short notice requests for information including the provision of records information for field emergencies.
• May provide clerical and administrative support including intercepting and processing administrative enquiries, monitoring work order status and field completion data, supporting variance analysis and reporting.
• Performs duties of a minor nature related to the above duties, which do not affect the rating of the job.

Requirements

• Education: High School graduation.
• Experience: Six (6) months directly related relevant work experience.
• Strong organizational skills including the ability to multitask and work under pressure during peak workload periods to meet tight deadlines.
• Strong verbal communication skills including telephone call handling skills.
• Strong written communication skills including the ability to correct spelling, punctuation, and grammatical errors as required to prepare and compose a variety of external and internal correspondence and process enquiries.
• Courteous, professional manner in dealing with internal and external contacts including positive interpersonal skills and the ability to work in and contribute to a team environment.
• Working knowledge of computer systems operations, environment and peripherals and various applications software in use in the department (SAP & suite of MS Office products).
• Ability to type 40 WPM.
• Strong knowledge of field operations (Operate & Maintain, Order Fulfillment, Emergency, Meter to Cash) processes and procedures.
• Strong working knowledge of work and office processes and procedures.

Additional Information

This position has restricted holiday availability based on operational requirements, for certain months of the year, as per Article 14 of the Collective Agreement. Assignment to work groups within Operations Process Support will be dependent on customer and operational requirements.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.