Network Administrator in Surrey

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

The Network Administrator is a senior technical role responsible for supporting the design, implementation, and ongoing operation of FortisBC’s enterprise network infrastructure. This includes cloud and virtual networking, wired and wireless LAN/WAN environments, network hardware, routing and switching, firewalls, and network-based services. The Network Administrator contributes to network planning, participates in complex technical initiatives, and provides advanced operational support to ensure reliability, performance, and security of network systems.

Responsibilities

• Provides senior technical input to network planning for enterprise connectivity platforms, including:
• Contributing to the development and maintenance of the Network Infrastructure Roadmap.
• Researching and recommending future network architecture that aligns with business and technology needs, product capabilities, strategic direction, and industry best practices.
• Performing network capacity planning and technology evaluations in collaboration with Enterprise Architecture, IS Applications, and business units.
• Contributes technical expertise to the definition and delivery of network initiatives and upgrades, including:
• Using the Network Infrastructure Roadmap to identify and prioritize network initiatives to support planning of appropriate projects.
• Contributing to the definition of functional and technical requirements, scope, sequencing, and technical dependencies.
• Contributing technical estimates and supporting documentation (e.g., effort/resource requirements, options, impacts, assumptions) to support project planning and funding considerations.
• Leading the execution of network infrastructure projects, in coordination with external service providers and suppliers, to ensure effective and efficient delivery of network-related initiatives.
• Developing and executing communication plans related to network upgrades, transitions, and site impacts.
• Identifying conflicts between network project requirements and enterprise policies, standards, or architecture and recommending solutions.
• Participating in technical change management activities, quality control reviews, testing, and production turnover activities.
• Supports the design, implementation, and ongoing improvement of enterprise network platforms and services, including:
• Contributing to the design, implementation, and continuous improvement of network platforms, including routing, cloud and virtual networking, switching, wireless, load-balancing and firewall technologies, in alignment with organizational standards and strategic direction.
• Configuring and maintaining firewall rules, network segmentation, access controls, and secure connectivity between sites, data centres, and cloud environments.
• Analyzing and processing complex network requests to confirm the specified technology is appropriate for client's needs and will operate within FortisBC’s network environment.
• Assessing technical impacts, recommending alternatives where appropriate, and specifying technical work in detail for service delivery partners to implement.
• Provides advanced technical support for enterprise network environments and network-based services, including:
• Responding to support calls and network-related outages.
• Troubleshooting advanced network issues across connectivity, routing, switching, wireless, firewall, performance, and configuration problems.
• Performing and leading upgrades, installations, and preventive maintenance tasks for network hardware and software.
• Documents work in the problem management system, prepare progress reports, administer and maintain network inventories.
• Maintains up-to-date superior knowledge of the company’s network infrastructure and supported platforms.
• Coordinates multiple resources and breaks down work, estimating and managing the activities required to deliver intermediate to large-scale network infrastructure projects successfully.
• Provides senior-level support and collaboration with Technical Systems Analysts and other Admin roles.
• Collaborating with Infrastructure and Systems Administrators to diagnose and resolve cross-domain incidents impacting infrastructure services.
• Performs additional duties related to the above duties, including driving a vehicle, which do not affect the rating of the job.

Requirements

• 2-year Diploma in Computer or Electronics Technology, Computer Science, or related field.
• 8 years’ related work experience.
• Advanced knowledge of enterprise networking includes routing, switching, wireless, load-balancing, and firewall technologies.
• Advanced expertise with network monitoring and automation tools.
• Excellent interpersonal and customer service skills.
• Excellent written and oral communications and presentation skills.
• Excellent analytical and organizational skills, including the ability to work in a fast-paced, changing environment.
• Ability to execute large projects.
• Ability to analyze problems.
• Leadership and management skills.
• Valid Class 5 British Columbia Driver’s license.

Additional Information

This role supports the on premise and cloud networking portfolio, as well as the collaboration technologies.

In this role you will need to be:

• Experienced supporting enterprise data center networks
• Experienced supporting connectivity for Azure and AWS environments
• Experienced supporting/troubleshooting voice protocols

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.