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- Tasks: Provide 24/7 emergency response for gas-related incidents across the province.
- Company: Join BC's largest energy provider with over 100 years of experience.
- Benefits: Competitive hourly wage, career development, and a diverse, inclusive workplace.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: High school diploma and three years of relevant experience required.
- Other info: Dynamic role with opportunities for growth and community involvement.
The predicted salary is between 25000 - 42000 £ per year.
As the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.
Position Overview
To provide 24/7 coverage for the province to respond to any gas emergencies.
Responsibilities
- Assigns, dispatches and monitors after-hours emergency, trouble and routine work and provides a wide range of detailed job information to crews, customers, other utilities and government agencies.
- Expediting field resources, tools, equipment and services required to support field activities.
- Receiving and responding to utility, municipal and government agency inquiries.
- Using technical knowledge and understanding of operations policies and procedures to respond to complex inquiries.
- Monitoring and modifying resource availability and safety while working alone for field staff resources.
- Receives or initiates reports of system damages to other services such as sewer damage, street lighting damage and pavement cuts and maintains related records.
- Follows Fortis BC emergency procedures to notify area managers, fire/police departments and municipalities via e-mail, telephone, Gas Event Messaging System; maintains related emergency records.
- Receives a variety of after-hours emergency and trouble calls and assigns and dispatches field staff resources to investigate and rectify gas-related problems and complaints.
- Maintains contact with field staff resources regarding scheduled and ongoing work.
- Initiates action after hours when security alarm response is required.
- Maintains knowledge of changing procedures and safety regulations pertaining to the field operations environment.
- Assists Emergency Support Manager with activities related to emergency preparation.
- Becomes and remains knowledgeable with the Corporate and Distribution Emergency Response Plans.
- Activates appropriate levels of emergency response based on FortisBC emergency plans.
- Ensures, as directed, that the readiness of the Emergency Operations Centre is maintained through organizing the room and materials, testing equipment, and inputting data and maintaining records.
- Participates in other emergency support functions as requested.
- Operates a computer terminal to access, update, extract, interpret and communicate a variety of information requests to support the operations group.
- Prepares and processes work orders and notifications, enters and/or corrects field collection data and follow up work requirements.
- Provides clerical and administrative support including intercepting and processing inquiries, monitoring work order status and integrity of field completion data.
Requirements
- Education: High School Graduation including courses in business communications and office practices.
- Experience: Three (3) years recent directly related experience.
- Knowledge of Customer Service, Construction & Maintenance and System Operations processes and procedures.
- Working knowledge of computer systems operations, environment and peripherals and various applications software in use in the department.
- Typing speed of 60 WPM.
- Ability to distribute and monitor field work.
- Ability to analyze workload against available staff and determine appropriate course of action.
- Ability to organize and prioritize work, multitask and work under pressure during emergency/peak workload situations.
- Ability to communicate effectively with others in both a courteous and professional manner.
- Ability to interpret data from a variety of sources, analyze information and make sound judgments/decisions.
Additional Information
- This position has restricted holiday availability based on operational requirements.
- Work activities are intense and could result in a highly stressful work environment.
- There is a 24/7 shift requirement.
- Must respond to emergency call out at anytime day or night, as workload and system requires.
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.
Emergency & Operations Representative in Surrey employer: FortisBC
Contact Detail:
FortisBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency & Operations Representative in Surrey
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission in delivering energy solutions and think about how your skills align with that. We want to see your passion for making a difference!
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively and keep you calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at FortisBC.
We think you need these skills to ace Emergency & Operations Representative in Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Emergency & Operations Representative role. We want to see how you can contribute to our mission of delivering a stronger energy future in B.C.
Showcase Relevant Experience: When detailing your work history, focus on any experience related to customer service, emergency response, or operations. We love seeing candidates who can demonstrate their ability to handle high-pressure situations effectively.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate candidates who can communicate effectively, just like we do in our operations.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at FortisBC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Emergency & Operations Representative. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like dispatching field staff and responding to emergencies.
✨Brush Up on Technical Knowledge
Since this role requires a good grasp of operations policies and procedures, it’s crucial to review any relevant technical knowledge. Be prepared to discuss how you would handle complex inquiries or emergency situations, showcasing your problem-solving skills and ability to stay calm under pressure.
✨Practice Your Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and professionally, especially when discussing how you would interact with various stakeholders like customers, field staff, and emergency services. Consider doing mock interviews with a friend to refine your delivery.
✨Demonstrate Your Ability to Multitask
Given the fast-paced nature of the job, be ready to share examples of how you've successfully managed multiple tasks at once. Think of specific instances where you had to prioritise urgent requests while maintaining a high level of service, as this will show your capability to thrive in a demanding environment.
