At a Glance
- Tasks: Oversee commercial and industrial programs, enhancing customer service and operational efficiency.
- Company: Join BC's largest energy provider with a commitment to a sustainable future.
- Benefits: Competitive salary, flexible work options, and lifelong career development.
- Other info: Engaging workplace with opportunities for community involvement and personal growth.
- Why this job: Make a real impact in energy conservation while collaborating with diverse teams.
- Qualifications: Diploma in marketing or related field and 3 years of program development experience.
The predicted salary is between 81300 - 95600 € per year.
As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.
We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.
Position Overview
Self-driven and motivated, you’re an individual who thrives on working with others to problem-solve and find solutions. You enjoy collaborating and working with various teams to build exceptional partnerships to deliver and achieve business objectives. Add in your ability to juggle multiple projects and knack for seeing the big picture; you’re an excellent fit for our role of Program Specialist, Commercial and Industrial.
In this role, you’ll oversee the day-to-day operations of our commercial and industrial rebates, drive our conservation programs and nurture customer-centric experiences. You’ll develop integral partnerships with internal and external stakeholders to meet their needs and uphold our program requirements.
In this role, you will:
- Facilitate and deliver our commercial and industrial programs by developing a working knowledge of these programs, processes and systems.
- Identify opportunities to improve customer service and operational efficiency.
- Deliver world-class customer service to all program stakeholders.
- Prepare business cases and reporting for new programs or modifications to existing programs including justification and cost-effectiveness analysis.
What it takes:
- A diploma in marketing, communications or a related discipline from a recognized program, plus a minimum of three (3) years of recent, related experience in program development.
- A customer-centric mindset with a passion for delivering an elite level of customer service with program stakeholders.
- Exceptional organizational and project management skillset.
- Extremely self-driven, motivated, and able to work independently with little to no supervision.
- Solutions-oriented with a proven track record of working well with various teams.
- A 'get it done right' and 'can do' perspective that fosters strengthened relationships through every engagement.
Additional Information
This position will require some travel away from the base office to within the geographic area of coverage. In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.
C&EM Program Specialist (Commercial & Industrial) in Surrey employer: FortisBC
FortisBC is an exceptional employer, recognised as one of BC's Top Employers, offering a vibrant and inclusive work culture that prioritises safety and diversity. With a commitment to employee growth and development, we provide competitive salaries, flexible work options, and opportunities for community engagement, making it an ideal place for those looking to make a meaningful impact in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land C&EM Program Specialist (Commercial & Industrial) in Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees at FortisBC on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the C&EM Program Specialist role.
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Show how your customer-centric mindset aligns with their goal of delivering exceptional service. We want to see that you’re not just a fit for the role, but also for the culture!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past work where you’ve successfully collaborated with teams to overcome challenges. This will demonstrate your ability to thrive in a dynamic environment like FortisBC.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us in shaping a brighter energy future for B.C.
We think you need these skills to ace C&EM Program Specialist (Commercial & Industrial) in Surrey
Some tips for your application 🫡
Know the Role:Before you start writing, take a good look at the job description. Make sure you understand what the C&EM Program Specialist role entails and how your skills align with it. This will help us see that you’re a great fit!
Show Your Passion:Let your enthusiasm for the energy sector shine through in your application. We love candidates who are genuinely excited about delivering a stronger energy future in B.C. Share why this role matters to you!
Tailor Your Application:Don’t just send a generic application! Customise your CV and cover letter to highlight relevant experience and skills that match the requirements. This shows us you’ve put in the effort and are serious about joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the recruitment process there!
How to prepare for a job interview at FortisBC
✨Know the Program Inside Out
Before your interview, make sure you thoroughly understand the commercial and industrial programs you'll be overseeing. Familiarise yourself with the processes, systems, and any recent changes. This will not only show your commitment but also help you answer questions confidently.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your customer service skills. Think of specific instances where you improved customer experiences or resolved issues effectively. This will demonstrate your passion for delivering elite service, which is crucial for this role.
✨Demonstrate Your Project Management Skills
Be ready to discuss your organisational abilities and how you've successfully managed multiple projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your capabilities.
✨Emphasise Team Collaboration
Since this role involves working with various teams, prepare to talk about your experience in collaboration. Share stories that illustrate your ability to build partnerships and work towards common goals, showcasing your solutions-oriented approach.
