C&EM Program Specialist in Surrey

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

We’re always excited to meet talented people who are interested in joining FortisBC. We are recruiting year-round for this role and will have start dates at certain periods of the year. If your experience is a match, we’ll be in touch to start the conversation. Thanks for considering us—we’re looking forward to learning more about you!

Position Overview

You're a master of workflows, and you know how to guide clients through an effortless customer journey. You're at your best when you collaborate and can harness others' insights to produce tangible process improvements and remarkable results. To top it all off, you are passionate about making an impact in a progressive energy industry, applying your skills to help advance sustainability initiatives while delivering meaningful outcomes for our customers and communities.

This may be the perfect opportunity for you as our Conservation and Energy Management department is looking to hire Program Specialists to work across a diverse portfolio of programs serving commercial, industrial, residential, and income-qualified customers. Program Specialists work across a broad range of functions that support the successful delivery of conservation and energy management programs. Role responsibilities may range from rebate administration, marketing, evaluation and reporting, and process improvement to program development, innovation, and stakeholder engagement. Regardless of the area of assignment, this role contributes to high-quality program delivery, drives participation and builds strong stakeholder and customer engagement.

In this role, you will:

• Manage program operations from end to end, including application intake and approvals, customer support, escalations, invoice processing, rebate administration, compliance monitoring, and timely delivery of program incentives.
• Consult with internal stakeholders (e.g. Key Account Managers, Energy Solutions Managers, Communications, Technical Advisors, etc.) to fulfill program/project delivery goals and training them on messaging, details and delivery tactics.
• Collaborate with contractors, vendors, and external partners to drive program awareness, participation, and successful delivery.
• Prepare business cases for new programs, or modifications to existing programs, including substantiated justifications and cost-effectiveness analysis.
• Build rapport with external and internal program partners and offer support as their industry expert.
• Manage program budgets, forecasts, performance metrics, reporting, and expenditure tracking to ensure effective use of resources.
• Identify barriers and bottlenecks and implement customer feedback to evolve our program processes.
• Support regulatory reporting, program evaluation, measurement and verification activities, and stakeholder presentations.

What it takes:

• A Diploma in Marketing, Communications or a related discipline from a recognized program plus a minimum of three years of relevant experience with demonstrated success.
• A Project Management Professional or Certified Energy Manager designation is considered an asset.
• Previous experience with delivering and communicating DSM programs and experience working in a regulated utility would be an asset.
• A proven track record in designing and delivering successful multi-stakeholder projects on time, budget and within scope.
• Exceptional organizational, technical and analytical skills to support with measurement and verification activities and reporting.
• A demonstrated ability to manage a team and to work independently to successfully execute projects.
• A 'get it done right' and 'can do' perspective that fosters strengthened relationships through every engagement.

Additional Information

Applying now means you will begin our standard recruitment process—screening, interviews—so you’re ready for consideration when our hiring date approaches. Final hiring decisions will be confirmed closer to the start dates.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.