Web and Form Specialist in London

As the province's largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity, and propane to 1.3 million customers. We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of B.C.'s Top Employers with a diverse team of over 2800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us and together let's shape a brighter future for B.C.

Responsibilities

• Maintain corporate web applications and online forms within timelines to achieve client objectives which include:

• Respond to inquiries, recommend appropriate course of action and/or assist with required changes; and obtain appropriate approvals.
• Review design and revise forms to reduce redundancy and inefficiency.
• Use web templates and create form layouts that support communication goals and adhere to corporate standards.
• Review and provide input to support information architecture and layouts for web and forms.
• Act as liaison between internal and external end users to ensure a smooth publication process of corporate web content and form applications.
• Administer procurement, storage, and distribution of forms; liaise with printers and suppliers.
• Prepare specifications, negotiate with vendors, inspect products, and manage inventory.
• Process and reconcile variance reports and unit invoices.
• Maintain website and forms governance and records.
• Administer cloud-hosted electronic signature systems and answer related questions.
• Maintain records, indexes, and control files for web content and forms.
• Ensure current web content best practices are followed; manage governance of the content management system.
• Coordinate the provision of Corporate Manuals including:

• Liaise with users to determine needs within budget, etc.
• Production of binder artwork as required including procurement of binders, tabs, and printed material that is compatible with vendors.

• Provide assistance and explore ideas to identify and resolve problems.
• Review for consistency, quality, and accuracy.

• Maintain content author permissions.
• Implement workflow based on client requirements.
• Create and maintain support reference material and training documents.

Requirements

• Education: Completion of Certificate in Web Development, Digital/Graphic Design, or related field from an accredited post-secondary institution.
• Experience: A minimum of two (2) years directly related and recent experience in web management and/or forms design.
• Advanced knowledge of website infrastructure, operation, design, and web-related software programs.
• Strong understanding of forms design, graphic design, and the printing process.
• Advanced knowledge of web content management systems, collaborative platforms, HTML, CSS, and online form creation.
• Sound working knowledge of VisualBasic, Word, Excel, Adobe Acrobat, and Illustrator.
• Working knowledge of video streaming sites.
• Excellent oral, written, presentation, and interpersonal skills including the ability to share knowledge and skills with others.
• Ability to collaborate with a team and work independently.
• Ability to provide customer service in a large complex organization with a well-developed knowledge of the value and use of the web and other communication mediums.
• Ability to conduct research and provide trend analysis.
• Ability to troubleshoot first level web-related problems.

Our engaging workplace offers a wide range of challenging opportunities while being safe, inclusive, and diverse. We offer a competitive salary and benefits package while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

FortisBC acknowledges and respects Indigenous Peoples in Canada on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.