Technical Claims Team Lead - Type: Full-Time Location: Remote (UK-based) A fast-scaling insurance claims business is looking for a Technical Claims Team Lead to take ownership of a growing team of specialist claims handlers. Lead and grow a team of claims handlers, taking full ownership of performance, coaching and people management as the team scales Manage workload allocation and capacity planning to balance productivity with quality Run quality checks across claims files and coach the team to continuously raise standards Keep close oversight of the wider claims portfolio spanning areas such as complaints, quality assurance, fraud, recoveries and payment controls, flagging risk early - Proven claims leadership experience within insurance, with a track record of managing and developing a team Strong grounding in complaints handling and quality assurance is essential; experience in fraud, recoveries or payment controls is a bonus Breadth across product lines (for example motor, property and travel) is highly valued; A background handling high-volume, fast-turnaround claims rather than large or complex loss claims TPA experience, or comfort working across multiple accounts and product lines at once, is a strong plus Comfortable operating in a fast-moving, scaling business, and happy to learn a new claims platform quickly Confident using data to guide decisions and spot trends A natural coach, able to lift others' performance and output Full-time Permanent Job with remote flexibility (must be based within the UK for employment tax reasons) = you must have full UK employment rights – visa sponsorship is not available. Salary £60k - £70k DOE, flexible on this for exceptional talent. Generous annual leave entitlement. Company Pension. Private health insurance Bonus and equity options. Excellent career growth potential. -
