Job Description
Service Desk Engineer
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Fortis are working with a great IT service provider to recruit a service desk engineer to join their team. The role will be based in the office close to Amersham . You will be a strong communicator and have excellent customer service skills. You will be troubleshooting a wide variety of technical issues whilst handling 1st & 2nd line tickets.
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This position would suit someone who has experience in 2nd line support working for an MSP supporting multiple clients. This is a Monday to Friday position on a day shift.
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The Candidate
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- Excellent attention to detail
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- A can do attitude with great team working skills
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- Experience of supporting and administering the latest Microsoft technologies
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The Role
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- Manage tickets 1st and 2nd line service tickets in line with SLA's, keeping customers well informed throughout
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- Monitor and maintain client infrastructure and systems, responding proactively to alerts.
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- Produce and implement change requests for internal and external requirements.
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- Support project handovers to service delivery for day-to-day support
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Requirements
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- 2+ years' IT support experience working within an MSP environment
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- Microsoft 365, Azure, Active Directory and Windows Server skills
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- A basic understanding of networking, including IP addresses and routing
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- Excellent troubleshooting and problem-solving skills
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- Proven customer service skills with great communication skills
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The service desk engineer will need to be able to prioritise tasks and organise solutions.
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Due to the clients and the chance to occasionally work on client site you must be able to obtain an enhanced DBS.
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If you have worked for an MSP in a support / service role and are looking for a new challenge where you will be able to grow and develop please apply now to find out more.
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Key Words – 2nd line support – MSP – Microsoft – service desk – customer focused
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GDPR:
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In line with the GDPR legislations by applying to this vacancy you are agreeing that Fortis Recruitment Solutions can hold/store your data and contact you in regards to this vacancy, or any other suitable vacancies that arise. If you have any concerns/questions in regards to your data and how it is used/stored please refer to our privacy policy page on our website – Fortis Recruitment Solutions Limited. You also have the right to remove your data/cv we hold by visiting our website. (Fortis Recruitment Solutions Limited).
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IT Helpdesk Engineer - 1st & 2nd line in Chesham employer: Fortis Recruitment Solutions
Join a dynamic Managed Service Provider in Amersham as a 3rd Line Support Engineer, where you will be at the forefront of technical excellence and problem-solving. With a strong emphasis on mentorship and professional growth, this role offers a collaborative work culture that values your expertise and encourages continuous learning. Enjoy competitive remuneration and the satisfaction of making a real impact by resolving complex issues and supporting your team.
Contact Details:
Fortis Recruitment Solutions Recruitment Team
