At a Glance
- Tasks: Troubleshoot technical issues and support clients with 1st & 2nd line queries.
- Company: Join a dynamic IT service provider with a focus on customer satisfaction.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Make a real difference by solving tech problems and helping clients thrive.
- Qualifications: Experience in 1st & 2nd line support, especially with M365 and SharePoint.
The predicted salary is between 38500 - 38500 £ per year.
Fortis are working with a great IT service provider to recruit a technical engineer to join their team. The role will be a mixture of office based (Amersham), client based and home based. You will be a strong communicator and have excellent customer service skills. You will be troubleshooting a wide variety of technical issues whilst handling 1st & 2nd line tickets with the occasional 3rd line thrown in. We are looking for general all rounders who can support a range of technologies but you MUST have good experience with M365, especially SharePoint. This position would suit someone who has experience in 1st & 2nd line support working for an MSP working with multiple clients. Due to the location of clients having your own transport will be advantageous.
The Role
- Handling 1st & 2nd line issues
- Visiting client sites on a regular basis
- Assisting helpdesk when not on site
- Troubleshooting a variety of technical issues
Technical Requirements
- Microsoft 365 administration and configuration (Entra/SharePoint/Exchange etc.)
- Microsoft Active Directory, DNS and Group Policy
- Microsoft Windows desktops and servers installation and administration
- Networking: IP addressing and routing, switches, VLANs, wireless networks
- Network security (firewalls and filtering) installation and administration
The support engineer will need to be able to prioritise tasks and organise solutions. If you have worked for an MSP in a support/service role and are looking for a new challenge where you will be able to grow and develop please apply now to find out more.
2nd Line Support Engineer in Amersham employer: Fortis Recruitment Solutions
Join a dynamic Managed Service Provider in Amersham as a 3rd Line Support Engineer, where you will be at the forefront of technical excellence and problem-solving. With a strong emphasis on mentorship and professional growth, this role offers a collaborative work culture that values your expertise and encourages continuous learning. Enjoy competitive remuneration and the satisfaction of making a real impact by resolving complex issues and supporting your team.
Contact Details:
Fortis Recruitment Solutions Recruitment Team
