Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide on-site IT support for devices and troubleshoot technical issues.
- Company: Join a global household brand making an impact in healthcare.
- Benefits: Competitive pay, structured workflow, and potential for long-term growth.
- Why this job: Be part of a dynamic team supporting innovative IT solutions.
- Qualifications: 3-5 years IT experience with Windows/macOS expertise and strong customer service skills.
- Other info: Flexible schedule and opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
About the job On-Site IT Desktop Support Engineer (Level 1/2) – Burton On Trent
Client: A Global household brand (confidential)
Location: Burton On Trent, England (UK) (On-Site)
Duration: 15 days | Start: 30 Sep 2025 – End Date: 20 Oct 2025
Rate: On application
Your Mission
Join a dynamic team as a Level 1/2 IT Support Engineer! Provide critical hardware/software support, manage IT infrastructure, and ensure seamless operations for employees in the Burton office.
Scope of Work or skills required
On-site Desktop engineer with hardware and software troubleshooting skills and good soft skills to handle customer queries.
Key Responsibilities
- Device Lifecycle: Image/deploy devices (Win 10/MacOS), manage hardware refresh, disposal & warranty repairs.
- Asset Operations: Lead inventory management, spare parts tracking, depot services & weekly reporting.
Technical
- 3-5 years IT experience
- Networking basics (TCP/IP, Ethernet)
- A+/MCP certifications (preferred)
Soft Skills
- Exceptional customer service
- Team collaboration skills
- Adaptability in fast-paced environments
Logistics
- Own car + valid license
- 50 lbs lifting ability (to be able to move equipment)
Why Join?
- Impact: Support a global healthcare innovators IT ecosystem.
- Growth: Long-term role (1 year potential) in a dynamic environment.
- Support: Structured workflow.
Apply Now!
- Your CV
- Confirmation of local availability
#J-18808-Ljbffr
On-Site IT Desktop Support Engineer (Level 1/2) - Burton On Trent employer: Fortis Hayes
Contact Detail:
Fortis Hayes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Desktop Support Engineer (Level 1/2) - Burton On Trent
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. You never know who might be looking for someone with your skills, and a friendly chat can open doors.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your technical expertise and customer service skills, as these are key for the role.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience in troubleshooting and device management. Show them you’re the perfect fit for their team!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace On-Site IT Desktop Support Engineer (Level 1/2) - Burton On Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the On-Site IT Desktop Support Engineer role. Highlight your experience with Windows/macOS deployment and any relevant certifications like A+/MCP. We want to see how your skills match what we're looking for!
Show Off Your Soft Skills: Don’t forget to showcase your exceptional customer service and team collaboration skills in your application. We value adaptability in fast-paced environments, so share examples of how you've thrived under pressure!
Be Clear About Your Availability: When applying, confirm your local availability and be upfront about your flexible schedule readiness. This helps us understand if you can jump right into the role and support our team effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at Fortis Hayes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS systems, as well as mobile devices. Be ready to discuss troubleshooting techniques and any past experiences you've had with IMAC tasks or AV systems.
✨Showcase Your Customer Service Skills
Since this role involves exceptional customer service, prepare examples of how you've successfully supported users in the past. Think about specific situations where you went above and beyond to help someone with their IT issues.
✨Demonstrate Team Collaboration
This position requires working closely with others, so be prepared to talk about your experience in team settings. Highlight any projects where you collaborated with colleagues or coordinated with vendors to meet service level agreements.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you would handle a specific technical issue or manage device lifecycle tasks. Practise articulating your thought process clearly and confidently.