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For Companies At a Glance
- Tasks: Provide essential IT support and manage tech infrastructure for a dynamic team.
- Company: Join a leading player in the energy sector with a focus on innovation.
- Benefits: Competitive pay, growth opportunities, and a supportive work environment.
- Other info: Flexible schedule and potential for long-term career growth.
- Why this job: Make a real impact in a global healthcare innovator's IT ecosystem.
- Qualifications: 3-5 years IT experience, Windows/macOS expertise, and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Join a dynamic team as a Level 1/2 IT Support Engineer. Provide critical hardware and software support, manage IT infrastructure, and ensure seamless operations for employees in the Aberdeen office.
Key Responsibilities
- End‑User Support: troubleshoot Windows, macOS, and mobile devices, handle IMAC tasks, AV systems & executive (VIP) support.
- Device Lifecycle: image and deploy devices (Windows 10 / macOS), manage hardware refresh, disposal, and warranty repairs.
- Asset Operations: lead inventory management, spare parts tracking, depot services and weekly reporting.
- Cross‑Functional Collaboration: onboard new hires, coordinate vendors and ensure SLA compliance.
You’ll Need
- Technical
- 3‑5 years IT experience
- Windows/macOS deployment expertise
- Networking basics (TCP/IP, Ethernet)
- A+ / MCP certifications (preferred)
- Soft Skills
- B2 English
- Exceptional customer service
- Team collaboration skills
- Adaptability in fast‑paced environments
Logistics
- Own car + valid license
- UK Resident
- 50 lbs lifting ability (to move equipment)
- Flexible schedule readiness
Why Join?
- Impact: support a global healthcare innovators IT ecosystem.
- Growth: long‑term role (1 year potential) in a dynamic environment.
- Support: structured workflow.
On-Site IT Support Engineer - Aberdeen employer: Fortis Hayes
Contact Detail:
Fortis Hayes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Engineer - Aberdeen
✨Tip Number 1
Network like a pro! Reach out to folks in the energy sector on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills for Windows and macOS, and be ready to showcase your customer service prowess. Practice common interview questions with a mate to boost your confidence.
✨Tip Number 3
Show off your adaptability! In your conversations, highlight times when you've thrived in fast-paced environments. Employers love candidates who can think on their feet and handle unexpected challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace On-Site IT Support Engineer - Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT experience, especially with Windows and macOS. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Aberdeen. Mention your customer service skills and adaptability, as these are key for the role.
Show Off Your Certifications: If you’ve got A+ or MCP certifications, make sure they’re front and centre in your application. We love seeing that you’ve got the technical chops to back up your experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Fortis Hayes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS deployment, as well as basic networking concepts like TCP/IP and Ethernet. Being able to confidently discuss your technical experience will show that you're ready to tackle the challenges of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of end-user support, be prepared to share examples of how you've provided exceptional customer service in the past. Think about specific situations where you helped someone solve a tech issue and how you handled it with patience and professionalism.
✨Demonstrate Team Spirit
Collaboration is key in this position, so come ready to discuss how you've worked effectively within a team. Share stories that highlight your adaptability and how you’ve contributed to a positive team environment, especially in fast-paced settings.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you would troubleshoot a specific issue or manage device lifecycle tasks. Practising these scenarios beforehand can help you respond confidently and demonstrate your problem-solving skills.