At a Glance
- Tasks: Support customers with technical guidance and optimise thermoforming processes.
- Company: Join a leading company in the plastic thermoforming industry.
- Benefits: Competitive salary, performance incentives, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and quality.
- Why this job: Make a real impact by solving technical challenges and building strong customer relationships.
- Qualifications: 3-5 years in technical account management or engineering, preferably in thermoforming.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking a dedicated and technically adept Technical Account Manager (TAM) to join our team in the plastic thermoforming industry. The successful candidate will work closely with customers to ensure their needs are met, provide technical guidance on thermoforming processes, and be the primary point of contact for all customer-facing technical sales matters. This role requires a blend of technical sales expertise and strong communication skills to build lasting customer relationships and deliver solutions that meet both customer requirements and business goals.
Key Responsibilities:
- Customer Support: Serve as the primary technical point of contact for key accounts, addressing customer enquiries, troubleshooting issues, and offering solutions throughout the lifecycle of the product.
- Business Development: Build and develop new sales opportunities generated through company marketing activities and where appropriate via own initiative.
- Process Optimisation: Provide technical guidance to clients on optimising thermoforming processes, including material selection, tooling design, and production techniques.
- Product Development: Collaborate with customers and internal teams to assist in the development and design of new thermoformed products, ensuring they meet customer specifications and industry standards.
- Troubleshooting & Problem Solving: Identify and resolve technical issues related to thermoforming, such as material performance and process limitations.
- Sales Support: Assist the sales team in generating proposals, estimates and quotations for clients, ensuring that technical aspects of the project are thoroughly addressed.
- Cross-Functional Collaboration: Work closely with the Technical team, manufacturing, and quality control teams to ensure the technical requirements are fully understood and integrated into production.
Experience:
- Minimum of 3-5 years of experience in a technical account management or engineering role, ideally within the plastic thermoforming industry or a closely related field.
General Skills:
- Strong understanding of plastic thermoforming processes, materials, and technologies.
- Ability to troubleshoot complex technical problems in a customer-facing environment.
- Excellent communication, presentation, and interpersonal skills to effectively interact with customers and internal teams.
- Strong project management skills with the ability to handle multiple tasks and meet deadlines.
- Experience with quality management systems (QMS) and industry standards.
Preferred Skills:
- Familiarity with ERP systems and customer relationship management (CRM) tools.
Competitive salary and performance based incentives.
Technical Account Manager Plastic Thermoforming in West Bromwich employer: Fortis Hayes
Join a leading company in plastic thermoforming that values innovation and employee development. Located in West Bromwich, we offer a collaborative work culture where your expertise as a Technical Account Manager will be recognised and rewarded with competitive salaries and performance-based incentives. With ample opportunities for professional growth and a commitment to fostering a supportive environment, this is an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager Plastic Thermoforming in West Bromwich
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Fortis Hayes, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Technical Account Manager Plastic Thermoforming in West Bromwich
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Fortis Hayes specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Fortis Hayes
✨Know Your Manufacturing Processes
Before you walk into the interview with Fortis Hayes, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Fortis Hayes value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
