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For Companies At a Glance
- Tasks: Act as the bridge between players and game teams, ensuring player feedback drives improvements.
- Company: Fortis Games is redefining gaming by fostering community and inclusivity in game development.
- Benefits: Join a diverse team, enjoy a collaborative culture, and make a real impact on gaming experiences.
- Why this job: Be part of a revolutionary company that values player experience and community connection.
- Qualifications: Experience in game support or community management, strong communication skills, and a passion for gaming.
- Other info: Fortis is an Equal Opportunity Employer, celebrating diversity and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Who we are
At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and backgrounds impact the games we make.
We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we\’ll be making as well as the overall direction of the company. If you\’re passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.
About the role
The Player Experience Team is looking for a Game Services Specialist to join our team. In this role, you will work closely with the Game Services Manager and other members of the Player Experience team to act as the bridge between Player Experience and our game and central teams.
You’ll become a game expert, ensuring the player experience is always at the heart of decision-making. You will be responsible for communicating player feedback effectively, triaging and tracking bugs, and keeping both player-facing and internal knowledge bases accurate and up to date. This is a collaborative role that partners across multiple teams to ensure smooth workflows and clear communication with our players.
What You’ll achieve
- Serve as the primary liaison between community, game, and central teams to ensure alignment on player needs and priorities.
- Report and track game bugs, ensuring timely resolution by coordinating with the appropriate development teams.
- Gather, analyze, and relay player feedback to development teams to drive ongoing improvements to the player experience.
- Advocate for player experience improvements by surfacing key data points and insights in concise, actionable reports.
- Create and maintain both public-facing and internal knowledge bases with accurate, up-to-date information.
- Collaborate with cross-functional teams to improve internal workflows and player communication strategies.
What you’ll need to be successful
- Previous experience in game support, community management, or test/QA.
- Excellent communication skills with the ability to clearly convey information to different audiences.
- Ability to compile clear and actionable reports based on data and feedback.
- Passion for video games and a solid understanding of industry trends.
- Strong organizational skills with the ability to prioritize important tasks effectively.
- Strong understanding of game development processes.
- Familiarity with bug tracking and reporting tools (e.g., JIRA, ClickUp, Trello).
- Good technical knowledge of customer support platforms (e.g., Helpshift, Zendesk).
Why join us
There are many reasons to join us, but here are a few:
- We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community
- We\’re not just about making Games Where You Belong. We\’re also about building communities where our people belong. That\’s why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth.
- Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming
Fortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
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Game Services Specialist employer: Fortis Games
Contact Detail:
Fortis Games Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Game Services Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in the gaming industry. Understanding current player preferences and emerging technologies will help you engage in meaningful conversations during interviews and demonstrate your passion for video games.
✨Tip Number 2
Network with professionals in the gaming community, especially those who work in game support or community management. Attend gaming events or join online forums to connect with others and gain insights into the role of a Game Services Specialist.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively conveyed player feedback or resolved issues in previous roles. This will highlight your ability to bridge the gap between players and development teams.
✨Tip Number 4
Get hands-on experience with bug tracking and reporting tools like JIRA or Trello. Familiarity with these platforms will not only boost your confidence but also demonstrate your readiness to tackle the responsibilities of the Game Services Specialist role.
We think you need these skills to ace Game Services Specialist
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Fortis Games' mission and values. Highlight your alignment with their focus on community, diversity, and player experience in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in game support, community management, or QA. Emphasise your communication skills and any familiarity with bug tracking tools like JIRA or Trello.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for video games and your understanding of industry trends. Mention specific examples of how you've contributed to player experiences in previous roles.
Showcase Your Analytical Skills: In your application, provide examples of how you've gathered and analysed player feedback in the past. Highlight your ability to create actionable reports that drive improvements in player experience.
How to prepare for a job interview at Fortis Games
✨Show Your Passion for Gaming
Make sure to express your enthusiasm for video games during the interview. Share your favourite games and discuss what you love about them, as this will demonstrate your genuine interest in the industry and align with the company's mission.
✨Highlight Your Communication Skills
Since the role involves liaising between teams and players, it's crucial to showcase your excellent communication skills. Prepare examples of how you've effectively conveyed information or feedback in previous roles, especially in community management or game support.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific tools or methods you use to stay organised, especially when dealing with bug tracking and reporting.
✨Familiarise Yourself with Relevant Tools
Before the interview, brush up on bug tracking and reporting tools like JIRA, ClickUp, or Trello. Being knowledgeable about these platforms will show that you're prepared and understand the technical aspects of the role.
