At a Glance
- Tasks: Support customers with tailored technical solutions and proactive guidance.
- Company: Join a leading security tech company focused on customer success.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Office-based role with opportunities for growth and learning.
- Why this job: Make a real impact by helping customers optimise their tech investments.
- Qualifications: 6+ years in technical support, strong troubleshooting skills, and a relevant degree.
The predicted salary is between 36000 - 60000 £ per year.
As Technical Account Manager you will develop a deep understanding of the customer's business and technical needs to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keep the customers' mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that optimize their return on investment. If you are keen on helping customers achieve their strategic objectives while working on cutting edge security products, then come and join our team.
Key Responsibilities
- Develop a deep understanding of the customer's business and technical needs to provide technical information, guidance and support.
- Become a trusted advisor by proactively guiding customers with technical recommendations and best practices.
- Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, and recommend potential new solutions.
- Take initiatives and ownership of customer incidents to drive timely resolutions.
- Manage customer communications and expectations until the closure of each case.
- Participate in customer conference calls or face‑to‑face meetings.
- Produce service reports to summarize service activity and performance for key stakeholders.
- Report software/hardware related issues to R&D and assure follow‑up.
Skills and Attributes Requirements
- Good understanding of data networking protocols, specifically TCP/IP, routing and switching.
- Hands‑on experience with security products and technologies (e.g., firewalls, IDS/IPS, DDos protection, VPN, Web Application Firewall).
- Strong troubleshooting and problem‑solving skills.
- Experience managing customer interactions face‑to‑face and remotely.
- Previous experience in a technical support position within the telecommunications or large enterprise space.
- Strong interpersonal and communication skills.
- Prior experience with Fortinet products is an advantage.
Educational and Experience Requirements
- Minimum of 6 years of experience in a technical support/post‑sales role.
- Bachelor’s degree in Computer Science, Software Engineering or a related field, or equivalent experience.
- Fortinet certification (FCP, FCSS, FCX) or a valid NSE4/5/7 is a distinct advantage.
Office based 4 days a week.
Technical Account Manager in London employer: Fortinet
As a Technical Account Manager at our company, you will thrive in a dynamic work culture that prioritises innovation and customer success. We offer competitive benefits, including professional development opportunities and a collaborative environment where your expertise in cutting-edge security products will be valued. Join us in our office located in a vibrant area, where you can enjoy a balanced work-life experience while making a meaningful impact on our customers' strategic objectives.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your technical skills! Brush up on your understanding of data networking protocols and security products. Being able to discuss these confidently will make you stand out as a candidate who knows their stuff.
✨Tip Number 3
Don’t just wait for the interview; network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and maybe even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Know Your Stuff:Make sure you really understand the technical aspects of the role. Brush up on your knowledge of data networking protocols and security products. We want to see that you can talk the talk and walk the walk!
Tailor Your Application:Don’t just send a generic CV and cover letter. Show us how your experience aligns with the job description. Highlight your troubleshooting skills and any relevant experience with Fortinet products. We love seeing how you can fit into our team!
Show Your Customer Focus:As a Technical Account Manager, you'll be working closely with customers. Share examples of how you've successfully managed customer interactions in the past. We want to know how you’ve gone above and beyond to help clients achieve their goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Fortinet
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of data networking protocols, especially TCP/IP, routing, and switching. Familiarise yourself with Fortinet products and be ready to discuss how you've used them in past roles. This will show that you’re not just a candidate, but someone who can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in previous positions. Think about times when you identified potential problems before they escalated and how your proactive approach improved customer satisfaction. This will demonstrate your ability to be a trusted advisor.
✨Communicate Clearly and Confidently
Since this role involves managing customer communications, practice articulating your thoughts clearly. Whether it’s during a mock interview or with a friend, focus on conveying complex technical information in an easy-to-understand manner. Strong interpersonal skills are key!
✨Prepare for Real-World Scenarios
Expect to run through some troubleshooting scenarios during your interview. Be ready to discuss how you would reproduce customer environments and recommend solutions. This practical approach will highlight your hands-on experience and problem-solving capabilities.
