At a Glance
- Tasks: Lead innovative service projects and enhance customer experiences in a dynamic tech environment.
- Company: Join a global leader in cybersecurity with a focus on customer success.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enjoy a vibrant workplace culture.
- Why this job: Make a real impact by shaping service strategies and driving improvements.
- Qualifications: Experience in service management and strong project management skills required.
The predicted salary is between 60000 - 75000 € per year.
Overview
Based: Moorgate, London OR Sophia Antipolis, France – 4 days per week. Applicants must have the right to work in UK OR France.
The Global Service Portfolio department sits within the wider Customer Success and Support organization, which is responsible for enabling partners and end users to successfully deploy, adopt, and support Fortinet technologies. The Service Portfolio team provides strategic and tactical leadership across initiatives focused on service innovation, operational excellence, and performance optimization. With a diverse and evolving portfolio of services, the role requires strong thought leadership, analytical capability, and problem solving skills to drive improvements and ensure alignment with organizational goals.
The Service Portfolio Project Manager contributes expertise across support, customer success, and professional services, shaping both, and delivering against short and long term service roadmaps. Success in this role depends on building strong cross functional relationships, influencing stakeholders, and ensuring effective execution of multiple concurrent initiatives. Robust risk management, clear communication, and proactive mitigation are essential to maintain momentum and deliver expected outcomes. The role may include ownership of a specific service or support domain, requiring the development and execution of a roadmap aligned with the broader service portfolio strategy. As a subject matter expert, the position also collaborates with Sales and Marketing to support go to market activities and ensure the organization is equipped to achieve growth objectives. A structured yet adaptable approach is required, with flexibility to support wider team obligations as needed.
Responsibilities
- Service Portfolio & Strategy: Contribute to the organization’s vision and strategy for services. Manage the lifecycle of services within the service portfolio, ensuring each service has a defined value proposition, business case, and lifecycle plan. Conduct market and competitive research to inform service strategy and identify opportunities. Ensure services are evaluated for strategic fit, financial viability, operational readiness, and customer value. Maintain the Service Portfolio and collaborate on the Service Catalogue with Service Owners.
- Service Development & Improvement: Identify, evaluate, and lead initiatives that enhance service quality, efficiency, and customer experience. Participate in operational reviews to identify areas for improvement and drive continuous service enhancement. Collaborate with Service Design, Transition, and Operations teams to ensure new or changed services are delivered effectively. Incorporate customer feedback, usage data, and satisfaction metrics into service improvement plans.
- Financial & Performance Management: Develop and maintain cost models and pricing considerations for services. Monitor value realization and ensure services deliver expected outcomes. Define and track KPIs for service performance, adoption, and operational efficiency. Conduct performance analysis and provide insights to leadership.
- Project & Program Management: Lead and manage multiple concurrent initiatives, maintaining clear roadmaps and sub projects. Develop project scopes, objectives, and detailed plans, ensuring technical feasibility and stakeholder alignment. Coordinate internal resources and third party vendors to ensure flawless execution. Ensure projects are delivered on time, within scope, and within budget. Manage changes in project scope, schedule, and cost using appropriate verification techniques. Track and report project performance using appropriate tools and methodologies. Perform risk management to minimize project risks and escalate issues appropriately. Maintain comprehensive project documentation.
- Stakeholder & Cross Functional Engagement: Build and maintain strong relationships with internal teams, stakeholders, and external partners. Understand stakeholder information needs and provide timely, accurate reporting. Support Sales and Marketing with subject matter expertise, collateral development, and go to market activities. Ensure compliance with internal governance frameworks, quality standards, and regulatory requirements.
Competencies
- Strategic & Analytical Thinking: Ability to translate organizational strategy into actionable service roadmaps. Strong analytical skills to interpret data, evaluate service performance, and support decision making. Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities.
- Service Management Expertise: Understanding of ITIL service lifecycle practices and service portfolio management. Ability to assess service value, viability, and alignment with business objectives. Skilled in developing business cases, cost models, and value assessments.
- Project & Program Leadership: Proficient in managing complex, multi stream initiatives with clear planning and prioritization. Strong capability in scope, schedule, budget, and risk management. Demonstrates ownership, accountability, and disciplined execution.
- Stakeholder Influence & Communication: Excellent communication skills, with the ability to convey complex information clearly and persuasively. Strong influencing skills to align diverse stakeholders and drive consensus. Ability to manage conflict constructively and maintain productive relationships.
- Customer Centric Mindset: Understands customer needs, pain points, and success drivers. Integrates customer insights into service design and improvement. Advocates for customer value in prioritization and decision making.
- Technical & Domain Knowledge: Solid understanding of networking, cybersecurity, and support service models. Ability to evaluate technical feasibility and collaborate effectively with engineering and operations teams.
- Personal Effectiveness: Highly organized with strong attention to detail and the ability to manage multiple priorities. Self motivated, proactive, and capable of working effectively in remote or global environments. Demonstrates resilience, adaptability, and a commitment to continuous learning.
Requirements
- Experience in service management, service development, or portfolio management within the IT sector.
- Strong project management capability; PMP, PRINCE2, or equivalent preferred.
- ITIL certification or demonstrated understanding of ITIL service lifecycle practices.
- Technical understanding of networking and cybersecurity technologies.
- Proven ability to influence, negotiate, and collaborate across global teams.
- Strong analytical, financial, and business case development skills.
- Excellent communication, documentation, and presentation abilities.
- Ability to work independently, manage multiple priorities, and operate effectively in remote environments.
- Willingness to travel and collaborate across global time zones.
- Fluency in English is essential.
Education: Degree in a technical or management discipline, or equivalent professional experience in project management or service management.
Service Portfolio Project Manager employer: Fortinet
At Fortinet, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Moorgate, London or Sophia Antipolis, France. Our culture fosters innovation and collaboration, providing employees with ample opportunities for professional growth and development while working on cutting-edge cybersecurity solutions. With a strong focus on employee well-being and a commitment to diversity, we ensure that our team members are supported and empowered to achieve their career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Portfolio Project Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Service Portfolio Project Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your project management experience and how you've driven service improvements. Use real examples to back up your claims and demonstrate your value.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. You never know when they might have an opportunity that fits your skills perfectly.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your expertise. Plus, applying directly can sometimes give you an edge over other candidates. So, don’t miss out!
We think you need these skills to ace Service Portfolio Project Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Portfolio Project Manager role. Highlight relevant experience in service management and project leadership, and don’t forget to showcase your analytical skills and ability to influence stakeholders.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects or experiences that align with the job description, and show us your passion for service innovation and customer success.
Showcase Your Achievements:When detailing your work experience, focus on achievements rather than just responsibilities. Use metrics where possible to demonstrate how you’ve improved service quality or efficiency in previous roles. We love numbers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter team.
How to prepare for a job interview at Fortinet
✨Know Your Service Portfolio
Before the interview, dive deep into the company's service portfolio. Understand the value propositions and lifecycle plans of their services. This will not only show your interest but also help you discuss how your experience aligns with their strategic goals.
✨Showcase Your Project Management Skills
Be ready to discuss specific projects you've managed, especially those involving multiple stakeholders. Highlight your ability to maintain clear roadmaps and manage risks. Use examples that demonstrate your proficiency in project management methodologies like PMP or PRINCE2.
✨Demonstrate Analytical Thinking
Prepare to showcase your analytical skills by discussing how you've used data to drive service improvements. Bring examples of how you've evaluated service performance and made decisions based on customer feedback and market research.
✨Build Relationships and Communicate Effectively
Since this role requires strong cross-functional relationships, think of examples where you've successfully influenced stakeholders. Practice articulating complex information clearly and persuasively, as effective communication is key to success in this position.
