At a Glance
- Tasks: Lead the London Customer Experience Centre, ensuring exceptional visits for customers and partners.
- Company: Join a leading cybersecurity firm committed to customer obsession and operational excellence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Office-based role in London with excellent career development opportunities.
- Why this job: Make a real impact by creating memorable experiences that deepen customer relationships.
- Qualifications: Experience in customer experience or hospitality management with strong organisational skills.
The predicted salary is between 40500 - 49500 £ per year.
- We are seeking an exceptional
- We are seeking an exceptional
Customer Experience Centre Manager (Executive Briefing Centre Manager) to lead the day-to-day operation of our flagship London Customer Experience Centre.
This role is responsible for ensuring a seamless experience for visiting customers, prospects, partners and industry stakeholders.
The Customer Experience Centre Manager will partner with internal account teams from initial briefing planning through to onsite delivery and post-engagement follow-up to deliver experiences that deepen customer relationships and drive revenue growth.
Acting as both host and programme manager, the Executive Briefing Manager will ensure every visit reflects Fortinet's commitment to customer obsession, operational excellence, and cybersecurity leadership.
The successful candidate will work closely with Sales, Engineering, Marketing and Executive Leadership teams to create tailored, impactful experiences that accelerate opportunities, deepen customer trust, and support revenue growth.
This is a highly visible role requiring exceptional organisational skills, executive presence, attention to detail, and a passion for delivering memorable customer experiences.
Office Location
London. This is an office-based role - you are required to be on site.
- Customer Experience Centre Management
- Serve as the primary owner and ambassador of the London Customer Experience Centre, delivering a premium, white-glove visitor experience for customer executives and senior stakeholders.
- Welcome and host customers, partners, and visitors, acting as the first point of contact upon arrival.
- Ensure all meeting spaces, presentation rooms, demonstrations, hospitality services, and facilities are prepared to the highest standard.
- Work with catering, hospitality, facilities, security, and IT teams to deliver a first-class onsite experience.
- Anticipate customer needs and proactively resolve issues before they arise.
- Maintain an environment that reflects the company's brand, culture, and position as a trusted cybersecurity partner.
- Continuously seek opportunities to improve the customer and employee experience associated with briefing centre engagements.
- Customer Experience Coordination And Planning
- Support the internal account teams in creating engaging customer experiences, with customised briefing agendas aligned to customer challenges, industry trends, and cybersecurity priorities.
- Help to produce professional, customer-specific briefing documents, agendas, biographies, and supporting materials.
- Coordinate participation from senior executives, technical leaders, product specialists, and subject matter experts.
- Build strong relationships across the organisation to identify and engage the most relevant speakers and contributors for customer engagements.
- Coordinate logistics to ensure each engagement runs smoothly and professionally.
- Customer Experience Programme Management/Operations
- Manage the scheduling and coordination of Customer Experience Centre engagements.
- Maintain efficient booking, planning, and communication processes for internal stakeholders.
- Ensure clear visibility of upcoming visits, resource requirements, speaker participation, and facility utilisation.
- Track activity, customer feedback, and engagement outcomes.
- Support the ongoing development and evolution of the Customer Experience Centre as demand grows.
Skills and Qualifications
- Required Skills And Qualifications
- Experience in customer experience, executive briefing programmes, hospitality management, customer marketing, executive engagement, events, or a related function.
- Strong project management and organisational skills with the ability to manage multiple priorities simultaneously.
- Exceptional interpersonal and communication skills working confidently across all levels of the organisation.
- High attention to detail and commitment to excellence.
- Strong written communication skills with experience developing professional customer-facing materials and presentations.
- Self-starter who is comfortable building processes, improving ways of working, and operating with a high degree of autonomy.
Desirable
- Experience within cybersecurity, enterprise technology, Saa S or B2B technology environments.
- Understanding of enterprise cybersecurity priorities and executive-level security discussions.
- #J-18808-Ljbffr
Sales Administrator - Customer Experience Centre employer: Fortinet
Fortinet is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and professional growth are at the forefront. As a Systems Engineer in the UK Service Provider market, you will benefit from extensive training opportunities, mentorship from industry experts, and the chance to work on cutting-edge cybersecurity solutions that make a real impact. With a commitment to employee well-being and a focus on career advancement, Fortinet offers a rewarding environment for those looking to thrive in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator - Customer Experience Centre
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fortinet. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fortinet before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator - Customer Experience Centre
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fortinet:Your cover letter is your chance to shine! Tell us why you want to work at Fortinet specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fortinet!
How to prepare for a job interview at Fortinet
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
