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For Companies At a Glance
- Tasks: Become the go-to tech advisor for key enterprise customers and optimize their experience.
- Company: Join Fortinet, a leader in network security solutions, making a global impact.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and cutting-edge technology.
- Why this job: Help customers achieve their goals while working with innovative security products.
- Qualifications: 6+ years in technical support; degree in Computer Science or related field preferred.
- Other info: Fortinet certifications are a plus; strong troubleshooting skills are essential.
The predicted salary is between 43200 - 72000 £ per year.
Would you like to join the leading global provider of network security solutions to help strategic accounts optimize their customer experience? At Fortinet, we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as the primary technical advisor for key enterprise customers.
As a Technical Account Manager, you will develop a deep understanding of the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keep the customers’ mission-critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return on investment.
If you are keen on helping customers achieve their strategic objectives while working on cutting-edge security products, then come and join our team.
Key Responsibilities:
- Develop a deep understanding of the customer business/technical needs to provide technical information, guidance, and support.
- Become a trusted advisor by proactively guiding your customers with technical recommendations and best practices.
- Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, and recommend potential new solutions.
- Take initiatives and ownership of customer incidents to drive for timely resolutions.
- Manage customer communications and expectations until the closure of each case.
- Participate in customer conference calls or face-to-face customer meetings.
- Produce service reports to summarize service activity and performance for key stakeholders.
- Report Software/Hardware related issues to the R&D department and assure follow-up.
Skills and Attributes Requirements:
- Good understanding of data networking protocols, specifically TCP/IP, routing, and switching.
- Hands-on experience with security products and technologies (e.g., Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall).
- Strong troubleshooting and problem-solving skills.
- Face-to-face and remote customer management experience.
- Previous experience in a technical support position within the telco or large enterprise space.
- Strong interpersonal and communication skills.
- Previous experience with Fortinet products is an advantage.
Educational and Experience Requirements:
- Minimum of 6 years of experience in a technical support/post-sales role.
- Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- Fortinet certification FCP, FCSS, FCX is a distinct advantage.
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Technical Account Manager employer: Fortinet, Inc.
Contact Detail:
Fortinet, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with Fortinet's product suite and their specific features. Understanding the technical aspects of their firewalls, IDS/IPS, and other security technologies will help you speak confidently about how these solutions can meet customer needs.
✨Tip Number 2
Develop your troubleshooting skills by practicing on lab equipment or virtual environments. Being able to demonstrate your ability to diagnose and resolve issues quickly will set you apart as a candidate who can provide immediate value to customers.
✨Tip Number 3
Enhance your communication skills by engaging in mock customer interactions. Whether it's through role-playing or real conversations, being able to convey technical information clearly and effectively is crucial for building trust with clients.
✨Tip Number 4
Network with current Technical Account Managers or professionals in similar roles. They can provide insights into the day-to-day responsibilities and challenges, helping you tailor your approach and prepare for interviews.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Account Manager position at Fortinet. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in technical support roles, especially within the telco or large enterprise space. Mention specific examples where you've successfully managed customer relationships and resolved technical issues.
Showcase Technical Skills: Clearly outline your understanding of data networking protocols and hands-on experience with security products. If you have experience with Fortinet products, make sure to mention it as it is considered an advantage.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you are passionate about helping customers achieve their strategic objectives. Use this opportunity to demonstrate your proactive approach and problem-solving skills.
How to prepare for a job interview at Fortinet, Inc.
✨Understand the Customer's Needs
Make sure to research and understand the specific business and technical needs of potential customers. Be prepared to discuss how you can tailor your support solutions to meet these needs effectively.
✨Showcase Your Technical Expertise
Highlight your hands-on experience with security products and technologies, especially those relevant to Fortinet. Be ready to discuss troubleshooting scenarios and how you've resolved similar issues in the past.
✨Demonstrate Proactive Problem-Solving
Prepare examples of how you've identified potential issues before they became problems. Discuss your approach to providing proactive guidance and best practices that have improved customer experiences.
✨Communicate Effectively
Strong interpersonal and communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently, whether in face-to-face meetings or remote communications, to build trust with your interviewers.
