Job Category Program Mgmt - Technical Services Posting Date 11/11/2026, 05:24 PM Job Schedule Full time Job Description Applicants must have the right to work in UK, France OR Canada The Global Service Portfolio department sits within the wider Customer Success and Support organization, which is responsible for enabling partners and end users to successfully deploy, adopt, and support Fortinet technologies. The Service Portfolio team owns the creation and evolution of Fortinet Service Offerings through Support, Success and Professional Services, providing strategic and tactical leadership across initiatives focused on service innovation, operational excellence, and performance optimization. With a diverse and evolving portfolio of services, the role requires strong thought leadership, analytical capability, and problem‑solving skills to drive improvements and ensure alignment with organizational goals. The Service Portfolio Manager will own and contributes expertise across either support, incident response, customer success, or professional services, delivering against short‑and long‑term service roadmaps. Success in this role depends on building strong cross‑functional relationships, influencing stakeholders, and ensuring effective execution of multiple concurrent initiatives. Robust risk management, clear communication, and proactive mitigation are essential to maintain momentum and deliver expected outcomes. The role will include ownership of a specific service or support domain, requiring the development and execution of a roadmap aligned with the broader service portfolio strategy. As a subject matter expert, the position also collaborates with Sales and Marketing to support go‑to‑market activities and ensure the organization is equipped to achieve growth objectives. A structured yet adaptable approach is required, with flexibility to support wider team obligations as needed. Responsibilities Contribute to the organization’s vision and strategy for services. Manage the lifecycle of services within the selected service portfolio, ensuring each service has a defined value proposition, business case, and lifecycle plan. Conduct market and competitive research to inform service strategy and identify opportunities. Ensure services are evaluated for strategic fit, financial viability, operational readiness, and customer value. Maintain the Service Portfolio and collaborate on the Service Catalogue with Service Owners. Service Development
Product Services Portfolio Manager employer: Fortinet, Inc.
Fortinet, Inc. is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Our commitment to work-life balance and a supportive environment makes Fortinet a rewarding place to build a meaningful career in network security.
