At a Glance
- Tasks: Become a trusted advisor for enterprise customers, providing tailored technical support and solutions.
- Company: Join Fortinet, a leading global provider of network security solutions.
- Benefits: Competitive salary, professional development, and a vibrant office environment in London.
- Other info: Office-based role with opportunities for career growth and hands-on experience.
- Why this job: Work with cutting-edge security products and help customers achieve their strategic objectives.
- Qualifications: 6+ years in technical support, strong networking knowledge, and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Job Schedule: Full time
Office based 4 days a week in our Moorgate London office (5 minutes walk from Moorgate station).
Would you like to join the leading global provider of network security solutions to help strategic accounts optimise their customer experience? At Fortinet, we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical advisor for key enterprise customers.
As Technical Account Manager, you will develop a deep understanding of the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keep the customers' mission-critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimise their return on investment.
If you are keen on helping customers achieve their strategic objectives while working on cutting-edge security products, then come and join our team.
Key Responsibilities:- Develop a deep understanding of the customer business/technical needs to provide technical information, guidance and support.
- Become a trusted advisor by proactively guiding your customers with technical recommendations and best practices.
- Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions.
- Take initiatives and ownership of customer incidents to drive for timely resolutions.
- Manage customer communications and expectations until the closure of each case.
- Participate in customer conference calls or face-to-face customer meetings.
- Produce service reports to summarise service activity and performance for key stakeholders.
- Report Software/Hardware related issues to R&D department and assure follow-up.
- Good understanding of data networking protocols, specifically TCP/IP, routing and switching.
- Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall).
- Strong troubleshooting and problem-solving skills.
- Face-to-face and remote customer management experience.
- Previous experience in a technical support position with telco or large enterprise space.
- Strong interpersonal and communication skills.
- Previous experience on Fortinet products is an advantage.
- Minimum of 6 years of experience in a technical support/post-sales role.
- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience.
- Fortinet certification FCP, FCSS, FCX a distinct advantage or equivalent.
London-based Enterprise Security TAM: Trusted Advisor employer: Fortinet, Inc.
Fortinet is an exceptional employer, offering a dynamic work environment in the heart of London, just a short walk from Moorgate station. With a strong focus on employee growth and development, we provide extensive training opportunities and encourage our team members to take ownership of their roles while fostering a culture of collaboration and innovation. Join us to be part of a leading global provider of network security solutions, where your contributions directly impact customer success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land London-based Enterprise Security TAM: Trusted Advisor
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews like a pro! Research the company, understand their products, and think about how your skills can help them achieve their goals. We want you to shine, so practice common interview questions and have your own questions ready to show your interest.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in making you memorable. We suggest mentioning something specific from your conversation to remind them of your great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace London-based Enterprise Security TAM: Trusted Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with technical support and security products, especially if you've worked with Fortinet before. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Account Manager role. Share specific examples of how you've helped customers in the past and how you can bring that expertise to us.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional. We want to see how you can convey complex technical information effectively!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re serious about joining our team at Fortinet!
How to prepare for a job interview at Fortinet, Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of data networking protocols, especially TCP/IP, routing, and switching. Familiarise yourself with Fortinet products and their functionalities, as you'll need to demonstrate a solid understanding of how they can solve customer challenges.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully troubleshot technical issues in the past. Think about how you identified problems, the steps you took to resolve them, and the positive outcomes that followed. This will show your potential employer that you're proactive and capable.
✨Build Rapport
As a Technical Account Manager, building trust is key. Practice your interpersonal skills and think about how you can establish a connection with the interviewers. Be ready to discuss how you’ve managed customer relationships in the past and how you can be a trusted advisor for their clients.
✨Prepare Questions
Have a list of insightful questions ready to ask during the interview. This could include inquiries about the team dynamics, the company culture, or specific challenges the company faces in optimising customer experiences. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
