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- Tasks: Lead a high-performing team to drive customer success and revenue growth across EMEA.
- Company: Fortinet is a leading cybersecurity company focused on delivering innovative solutions.
- Benefits: Enjoy flexible working options and opportunities for professional development.
- Why this job: Join a dynamic team shaping world-class service delivery and customer satisfaction.
- Qualifications: Proven experience in technical support and leadership of large teams required.
- Other info: This role is based at one of Fortinet’s major hubs in the EMEA region.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Fortinet is looking for an experienced, results-driven leader to drive delivery excellence and profitable revenue growth across our EMEA Support & Services organization. In this executive role, you will lead a high-performing, cross-functional team, setting a high standard for customer success, bookings, and billings growth. You’ll work closely with Fortinet’s Global Customer Success & Support leadership to shape and implement strategies that align with the organization’s global objectives, serving as a key player in achieving world-class delivery standards. This position can be based at one of Fortinet’s major hubs within the EMEA region. Key Responsibilities: Strategic Leadership : Serve as the primary owner of all Customer Success & Support activities across EMEA, representing the region on Fortinet’s global CS&S senior leadership team. Customer Engagement & Escalation Management : Act as an executive escalation point and a trusted leader in high-stakes customer interactions, ensuring rapid resolution and high customer satisfaction. Financial Management : Drive revenue and manage the full budgeting cycle, including P&L management, staffing, and resource allocation, to meet quarterly and annual targets. Operational Excellence : Oversee the execution of best practices in tools, automation, workflows, and processes to enhance delivery standards and improve efficiency. Service Innovation : Collaborate with Product & Service Sales and Sales Enablement teams to position the services portfolio for billings growth and identify new service offerings that align with customer needs and drive global business expansion. Talent Development : Lead, mentor, and grow a team of senior delivery leaders to foster a customer-centric culture and support professional growth in customer satisfaction, service retention, and revenue expansion. Advanced Support Sponsorship : As the global sponsor for the Advanced Support function, guide services product management to develop and expand service offerings, driving strategic alignment with Fortinet’s broader services portfolio. Qualifications: Technical Expertise : Proven experience in Technical Support (TAC) and at least one other key functional area such as Professional Services, Advanced Support (TAM), Customer Services, or RMA. Proficiency in network architectures, protocols, and cybersecurity is strongly preferred. Educational Background : Bachelor’s degree in Computer Science or equivalent professional experience. Leadership Experience : Successful track record in managing a team of 300+ employees, with strong executive presence and ability to influence and drive results in dynamic environments. Business Acumen : In-depth knowledge of financial principles and decision-making frameworks, with experience in managing revenue growth and meeting organizational financial targets. Fortinet’s EMEA Customer Success & Support Leader will play a critical role in transforming and scaling our regional services organization. This role, based at one of Fortinet’s major EMEA hubs, offers an exceptional opportunity to lead and grow a high-impact team dedicated to world-class service delivery. If you’re a visionary leader with the expertise and motivation to build a customer-centric culture and achieve outstanding results, we invite you to apply. #J-18808-Ljbffr
Contact Detail:
Fortinet, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Vice President for Customer Success and Support
✨Tip Number 1
Network with professionals in the cybersecurity and customer success sectors. Attend industry events or webinars where you can meet current or former employees of Fortinet, as they can provide valuable insights into the company culture and expectations for the role.
✨Tip Number 2
Research Fortinet’s recent initiatives and achievements in customer success and support. Being well-informed about their strategies will allow you to tailor your discussions during interviews, demonstrating your genuine interest and understanding of their business.
✨Tip Number 3
Prepare to discuss your leadership style and how it aligns with fostering a customer-centric culture. Think of specific examples from your past experiences where you successfully led teams to achieve high customer satisfaction and operational excellence.
✨Tip Number 4
Familiarise yourself with the latest trends in customer success and support within the tech industry. Being able to speak knowledgeably about innovations and best practices will set you apart as a candidate who is not only experienced but also forward-thinking.
We think you need these skills to ace EMEA Vice President for Customer Success and Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and support, particularly in leadership roles. Emphasise your achievements in managing large teams and driving revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic vision for customer success. Discuss how your background aligns with Fortinet's goals and how you can contribute to their EMEA operations.
Highlight Technical Expertise: Given the technical nature of the role, ensure you detail your experience with network architectures, protocols, and cybersecurity. Mention any relevant certifications or projects that demonstrate your expertise.
Showcase Leadership Skills: Provide examples of your leadership style and how you've successfully managed large teams. Highlight specific instances where you've influenced results in dynamic environments, as this is crucial for the role.
How to prepare for a job interview at Fortinet, Inc.
✨Demonstrate Strategic Vision
As a candidate for the EMEA Vice President role, it's crucial to showcase your strategic thinking. Prepare to discuss how you've previously aligned customer success initiatives with broader business objectives and how you plan to do the same at Fortinet.
✨Showcase Financial Acumen
Given the financial management responsibilities of this role, be ready to talk about your experience with P&L management and budgeting. Highlight specific examples where you've driven revenue growth and met financial targets in past positions.
✨Highlight Leadership Experience
This position requires managing a large team, so emphasise your leadership style and successes. Share stories that illustrate how you've mentored senior leaders and fostered a customer-centric culture within your teams.
✨Prepare for Customer Engagement Scenarios
Since you'll act as an executive escalation point, prepare to discuss high-stakes customer interactions you've managed. Be ready to explain how you resolved issues and ensured customer satisfaction in challenging situations.
