Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a high-performing team to drive customer success and support across EMEA.
- Company: Fortinet is a global leader in cybersecurity solutions, dedicated to delivering exceptional service.
- Benefits: Opportunity to work in a dynamic environment with potential for remote work and professional growth.
- Why this job: Join a visionary team focused on transforming customer experiences and achieving world-class delivery standards.
- Qualifications: Proven leadership experience managing large teams and expertise in technical support and cybersecurity.
- Other info: This role is based at one of Fortinet’s major hubs in the EMEA region.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Fortinet is looking for an experienced, results-driven leader to drive delivery excellence and profitable revenue growth across our EMEA Support & Services organization. In this executive role, you will lead a high-performing, cross-functional team, setting a high standard for customer success, bookings, and billings growth. You’ll work closely with Fortinet’s Global Customer Success & Support leadership to shape and implement strategies that align with the organization’s global objectives, serving as a key player in achieving world-class delivery standards. This position can be based at one of Fortinet’s major hubs within the EMEA region.
Key Responsibilities:
- Strategic Leadership : Serve as the primary owner of all Customer Success & Support activities across EMEA, representing the region on Fortinet’s global CS&S senior leadership team.
- Customer Engagement & Escalation Management : Act as an executive escalation point and a trusted leader in high-stakes customer interactions, ensuring rapid resolution and high customer satisfaction.
- Financial Management : Drive revenue and manage the full budgeting cycle, including P&L management, staffing, and resource allocation, to meet quarterly and annual targets.
- Operational Excellence : Oversee the execution of best practices in tools, automation, workflows, and processes to enhance delivery standards and improve efficiency.
- Service Innovation : Collaborate with Product & Service Sales and Sales Enablement teams to position the services portfolio for billings growth and identify new service offerings that align with customer needs and drive global business expansion.
- Talent Development : Lead, mentor, and grow a team of senior delivery leaders to foster a customer-centric culture and support professional growth in customer satisfaction, service retention, and revenue expansion.
- Advanced Support Sponsorship : As the global sponsor for the Advanced Support function, guide services product management to develop and expand service offerings, driving strategic alignment with Fortinet’s broader services portfolio.
Qualifications:
- Technical Expertise : Proven experience in Technical Support (TAC) and at least one other key functional area such as Professional Services, Advanced Support (TAM), Customer Services, or RMA. Proficiency in network architectures, protocols, and cybersecurity is strongly preferred.
- Educational Background : Bachelor’s degree in Computer Science or equivalent professional experience.
- Leadership Experience : Successful track record in managing a team of 300+ employees, with strong executive presence and ability to influence and drive results in dynamic environments.
- Business Acumen : In-depth knowledge of financial principles and decision-making frameworks, with experience in managing revenue growth and meeting organizational financial targets.
Fortinet’s EMEA Customer Success & Support Leader will play a critical role in transforming and scaling our regional services organization. This role, based at one of Fortinet’s major EMEA hubs, offers an exceptional opportunity to lead and grow a high-impact team dedicated to world-class service delivery. If you’re a visionary leader with the expertise and motivation to build a customer-centric culture and achieve outstanding results, we invite you to apply.
#J-18808-Ljbffr
EMEA Vice President for Customer Success and Support employer: Fortinet, Inc.
Contact Detail:
Fortinet, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Vice President for Customer Success and Support
✨Tip Number 1
Familiarize yourself with Fortinet's global objectives and customer success strategies. Understanding their vision will help you align your leadership approach with the company's goals, showcasing your strategic mindset during discussions.
✨Tip Number 2
Highlight your experience in managing large teams and driving results in dynamic environments. Be prepared to share specific examples of how you've successfully led cross-functional teams to achieve customer satisfaction and revenue growth.
✨Tip Number 3
Demonstrate your technical expertise in network architectures and cybersecurity. Being able to speak knowledgeably about these areas will position you as a credible leader who can effectively engage with both customers and internal teams.
✨Tip Number 4
Prepare to discuss your financial management skills, particularly in P&L management and budgeting. Show how your business acumen has contributed to revenue growth in previous roles, as this is crucial for the position.
We think you need these skills to ace EMEA Vice President for Customer Success and Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the EMEA Vice President for Customer Success and Support position. Tailor your application to highlight your relevant experience in technical support, leadership, and financial management.
Highlight Leadership Experience: Emphasize your experience managing large teams and driving results in dynamic environments. Provide specific examples of how you've led teams to achieve customer success and operational excellence.
Showcase Technical Expertise: Detail your technical background, especially in network architectures, protocols, and cybersecurity. Mention any relevant certifications or projects that demonstrate your proficiency in these areas.
Craft a Compelling Cover Letter: Write a cover letter that not only summarizes your qualifications but also conveys your vision for customer success and service innovation. Explain how your leadership style aligns with Fortinet's goals and how you plan to contribute to their success.
How to prepare for a job interview at Fortinet, Inc.
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles, especially those involving large teams. Highlight specific examples where you successfully drove results and influenced change in dynamic environments.
✨Demonstrate Financial Acumen
Since financial management is crucial for this role, come ready to talk about your experience with budgeting, P&L management, and how you've driven revenue growth in past positions.
✨Prepare for Customer Engagement Scenarios
Think of high-stakes customer interactions you've managed. Be ready to share how you resolved escalations and ensured customer satisfaction, as this will be a key part of the role.
✨Align with Fortinet's Global Objectives
Research Fortinet’s global strategies and be prepared to discuss how you can align the EMEA Customer Success & Support activities with these objectives. Show that you understand the bigger picture and can contribute to world-class delivery standards.
