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- Tasks: Troubleshoot advanced security products and maintain strong customer relations.
- Company: Leading cybersecurity firm based in Greater London.
- Benefits: Competitive salary, office-based work, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a difference in cybersecurity.
- Qualifications: Bachelor’s degree and 4-6 years of technical support experience required.
- Other info: Strong communication skills in English are essential.
The predicted salary is between 36000 - 60000 £ per year.
A leading cybersecurity firm is seeking an Advanced Services Engineer based in Greater London. This role requires strong troubleshooting skills, experience in security products, and the ability to manage customer relations effectively.
Candidates should possess a Bachelor’s degree and 4-6 years of relevant technical support experience. Strong communication skills in English are essential.
The position involves:
- Advanced troubleshooting
- Maintaining customer communications
- Producing technical documentation
This is an office-based position for 4 days a week.
EMEA Advanced Support Engineer - Networking & Security employer: Fortinet, Inc.
Contact Detail:
Fortinet, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Advanced Support Engineer - Networking & Security
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to cybersecurity. Connecting with professionals in the field can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your troubleshooting skills! Prepare for interviews by practising common technical scenarios you might face as an Advanced Support Engineer. We recommend using mock interviews to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace EMEA Advanced Support Engineer - Networking & Security
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in networking and security. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Advanced Support Engineer role. Share specific examples of your past experiences that relate to customer relations and technical support.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Fortinet, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills and have a solid understanding of security products. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this will show your expertise in the field.
✨Show Off Your Communication Skills
Since this role involves managing customer relations, practice articulating complex technical concepts in simple terms. Think about examples where you've successfully communicated with clients or team members, and be ready to share those stories during the interview.
✨Prepare for Scenario-Based Questions
Expect to encounter scenario-based questions that assess your problem-solving abilities. Prepare by thinking through common networking and security issues, and outline how you would approach troubleshooting them step-by-step.
✨Bring Documentation Samples
As producing technical documentation is part of the job, consider bringing samples of your previous work. This could include user guides, troubleshooting manuals, or any relevant documentation that showcases your ability to communicate technical information clearly.
