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For Companies At a Glance
- Tasks: Provide expert technical support and solve complex cybersecurity challenges.
- Company: Join Fortinet, a leader in cybersecurity innovation.
- Benefits: Competitive salary, flexible work arrangements, and a supportive environment.
- Why this job: Make a real impact by empowering users and enhancing security.
- Qualifications: 6+ years in networking or cybersecurity with strong TCP/IP knowledge.
- Other info: Diverse team culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
This position requires to be in the office 4 days/week. Join our dynamic team as a Technical Support Engineer! Are you passionate about cutting-edge cybersecurity and thrive on solving complex technical challenges? Do you love empowering users with your expertise and making a tangible impact? If so, we have an exciting opportunity for you to join our world-class support team!
Fortinet, founded over 20 years ago, has become a driving force in the evolution of cybersecurity and the convergence of networking and security. Our mission is to secure people, devices, and data everywhere, and today we are looking for a Senior Technical Support Engineer to be a part of enabling the success of our rapidly growing business.
What You Will Do:
- Become a Trusted Advisor: You'll be the go-to expert, providing exceptional technical support and guidance to our valued Fortinet certified partners and customers.
- Real-time Problem Solver: Dive into exciting, real-time troubleshooting sessions, diagnosing and resolving intricate technical issues with precision and speed.
- Configuration Architect: Analyze complex configuration information, identify areas for optimization, and recommend strategic changes to enhance system performance and security.
- Empower Through Education: Share your extensive knowledge, bridging gaps in networking and product understanding to empower our customers and partners.
- Innovation Driver: Collaborate on reproducing customer environments in our labs, isolating problems, and even contributing to the development of exciting new solutions.
- Case Management Maestro: Expertly manage technical cases from start to finish, ensuring clear communication, proactive escalations, and successful resolutions that delight our customers.
- Customer Advocate: Lead customer communication, manage expectations with professionalism, and confidently conduct meetings to discuss escalations and ensure complete satisfaction.
Who We Are Looking for:
We are seeking insightful, inclusive connectors to join our team. You foster collaborative partnerships by the ways in which you seek to understand others, work together, and diagnose complex organizational variables, issues, and opportunities. You have an ongoing sense of drive, informed urgency, and you are attentive to detail. You enjoy implementing holistic solutions that meet and scale with the strategic needs of the organization.
You bring 6+ years of valuable experience in the dynamic world of networking or cyber security. Your in-depth knowledge of TCP/IP is second to none, allowing you to navigate complex network architectures with ease. You have hands-on experience with a range of security products, including firewalls, IDS/IPS, VPN, and virus scanning, ready to tackle any challenge. You possess strong communication skills, both written and verbal, enabling you to articulate complex technical concepts clearly and concisely. You exude a positive, communicative, and genuinely customer-oriented attitude, making every interaction a positive experience. You're an exceptional problem-solver, capable of tackling intricate issues autonomously or collaborating seamlessly within a high-performing team.
A solid understanding of TCP/IP, routing protocols, and L2/L3 switches. Experience with various VPN technologies (IPSec, SSL, L2TP). Good knowledge of authentication protocols and methods (LDAP, SAML, RADIUS, OAuth). Familiarity with database maintenance and SQL. An awareness of web application security and vulnerabilities (experience with exploits is a plus). Any industry certifications such as FCP, CCNA, Microsoft, or VMware are highly valued.
We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe.
Technical Support Engineer - Endpoint in City of London employer: Fortinet, Inc.
Contact Detail:
Fortinet, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Endpoint in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at Fortinet. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by diving deep into Fortinet's products and services. Familiarise yourself with their endpoint security solutions and think of real-world scenarios where you could apply your technical skills. Show us you’re not just a candidate, but a potential team member!
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try out some technical challenges or case studies related to networking and cybersecurity. This will help you shine during those tricky interview questions.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows us you’re genuinely interested in the role and the company!
We think you need these skills to ace Technical Support Engineer - Endpoint in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Technical Support Engineer role. Highlight your expertise in networking and cybersecurity, and don’t forget to mention any relevant certifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for cybersecurity and problem-solving. Share specific examples of how you've empowered users or solved complex technical challenges in the past.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application demonstrates your strong communication skills. Be clear, concise, and professional, while also letting your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our dynamic team!
How to prepare for a job interview at Fortinet, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of TCP/IP, routing protocols, and the various security products mentioned in the job description. Being able to discuss these topics confidently will show that you're not just familiar with them, but that you can apply this knowledge in real-world scenarios.
✨Prepare for Real-Time Problem Solving
Since the role involves troubleshooting complex technical issues, practice explaining your thought process while solving problems. You might be asked to walk through a scenario during the interview, so being able to articulate your approach clearly will impress the interviewers.
✨Showcase Your Communication Skills
Strong communication is key in this role. Prepare examples of how you've effectively communicated complex technical concepts to non-technical users or stakeholders. This will demonstrate your ability to empower others through education, which is a big part of the job.
✨Emphasise Your Customer-Centric Attitude
The job requires a positive, customer-oriented attitude. Think of specific instances where you've gone above and beyond for a customer or resolved a challenging situation. Sharing these stories will highlight your commitment to customer satisfaction and your ability to advocate for their needs.
