Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Respond to emergencies and support property owners during crises with calm and clear communication.
- Company: Join Insurcomm Restoration, a trusted leader in emergency response and restoration services.
- Benefits: Competitive salary, health coverage, generous PTO, and paid training opportunities.
- Other info: Dynamic role with career growth potential in a supportive team environment.
- Why this job: Make a real impact by helping people through their toughest moments.
- Qualifications: Experience in restoration, emergency services, or customer-focused roles preferred.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards. As part of Fortify Companies, we are part of something bigger: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration, and rebuild. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.
About the Role
When a fire starts at 2 AM or a pipe bursts on a Sunday, a homeowner does not call a contractor. They call someone who can make it right. As an Emergency Response Coordinator at Insurcomm, you are that person. This is a field-based role where no two days look the same. You will respond to emergency leads across your assigned territory, show up on-site, and be the first face a family or business sees during one of the most stressful moments of their lives. You will listen, explain what comes next, and close the agreement that gets our team working. Then you hand off to a project team that carries the job through to the final walkthrough. This role is on-call 24/7. It is not for everyone. But if you are motivated by helping people, comfortable in high-pressure situations, and driven by results, it is a genuinely rewarding way to work.
What You Will Do
- Respond to emergency calls and show up on-site for property owners impacted by fire, water, mold, or storm damage
- Provide immediate support, clear communication, and a calm presence to people having one of the worst days of their lives
- Explain Insurcomm services and close signed agreements at point of contact
- Coordinate with internal crews and project managers to ensure a smooth handoff from emergency response to restoration
- Build relationships with insurance agents, adjusters, property managers, and first responder networks in your territory
- Monitor lead sources and community channels so you can be on-site fast when an emergency happens
- Support marketing and community outreach in your territory when not actively on a response
- Stay current on required IICRC certifications and Insurcomm training programs
What You Bring
We are looking for 4 to 6 years of experience in any of the following, or a combination:
- Restoration or property services — mitigation, construction, ERC, or project coordination
- Military, fire service, EMS, law enforcement, or emergency dispatching
- Sales and customer service in a field or high-contact environment
- Insurance or property management
Beyond background, we are looking for specific qualities:
- You stay calm when things are chaotic. Property owners in crisis need someone steady.
- You are a people person. Building trust quickly is what this job runs on.
- You are self-motivated. Your territory, your schedule, your results.
- You close. Empathy matters, and so does the ability to get to yes.
- You are organized. Managing multiple leads, contacts, and handoffs requires it.
A high school diploma is required; an associate's degree or related certification is a plus.
You Will Thrive Here If You Are...
- Energized by helping people through hard situations, not just completing transactions
- Comfortable being on call and working a schedule that shifts around real emergencies
- Attracted to compensation that rewards your effort directly
- Interested in building a career in restoration, property services, or emergency management
- Connected in your local community, or ready to build those relationships
What We Offer
- A role with real impact — you help people through some of the hardest moments of their lives
- Competitive base salary with performance incentives tied to closed jobs and revenue
- Comprehensive health, dental, and vision coverage
- 401(k) with company match
- Generous PTO and 9 paid holidays
- Company vehicle or vehicle allowance
- Paid training and IICRC certification support
- The stability of a 30-year-old company with the energy of a growing national brand
- Career growth across multiple companies and markets under the Fortify umbrella
- A team that values plain talk, hard work, and doing right by our customers
Our Brand Values
- Safety first, always
- Showing up with a service heart
- Bringing the energy
- Predictability in the unpredictable
- Driving success together
Ready to Join Us?
We are building the future of property protection, and every market starts with people like you: someone who shows up, earns trust fast, and helps a family or business move forward when things fall apart. If you lead with empathy, close with confidence, and want work that actually matters, we want to hear from you.
Equal Opportunity Employer
Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Emergency Response Coordinator in Portsmouth employer: Fortify Companies
Contact Detail:
Fortify Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Response Coordinator in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Insurcomm Restoration and understand their values, services, and community impact. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, attend industry events, or join local community groups. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! As an Emergency Response Coordinator, you'll need to demonstrate your calmness under pressure. Think of examples from your past where you've handled emergencies or stressful situations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Insurcomm team.
We think you need these skills to ace Emergency Response Coordinator in Portsmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in someone’s life during their toughest moments.
Tailor Your Experience: Make sure to highlight any relevant experience you have in emergency response or customer service. We love seeing how your background aligns with the role of Emergency Response Coordinator, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to understanding your skills and experiences. Avoid jargon and make it easy for us to see why you’d be a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the first step with us!
How to prepare for a job interview at Fortify Companies
✨Know the Company Inside Out
Before your interview, take some time to research Insurcomm Restoration. Understand their services, values, and the role they play in emergency response. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As an Emergency Response Coordinator, you'll be dealing with people during their most stressful moments. Prepare examples from your past experiences where you've successfully built trust and provided support. Highlight your ability to stay calm and empathetic in chaotic situations.
✨Demonstrate Your Organisational Skills
This role requires managing multiple leads and contacts simultaneously. Be ready to discuss how you prioritise tasks and keep everything organised. You might even want to bring a planner or digital tool that you use to manage your time effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of specific situations where you had to make quick decisions under pressure, and be prepared to explain your thought process and the outcomes.