Restoration Project Coordinator in Hampshire, Portsmouth

When disaster strikes, someone has to help take control and lead the project to completion. That someone is you! Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.

As a Restoration Project Coordinator, you play a critical administrative and operational role supporting restoration projects from start to finish. Working in-person from our Portsmouth, NH headquarters, you provide the structure, organization, and communication that allows Project Managers and field teams to perform at their best. This role is the backbone of the mitigation operation—coordinating schedules, maintaining accurate documentation, supporting financial and reporting processes, and ensuring clear, timely communication between internal teams, clients, vendors, and insurance partners.

A key part of this role includes partnering closely with Project Managers to schedule mitigation crews on jobs daily, ensuring the right resources are in the right place at the right time. Your ability to take control behind the scenes ensures projects move forward efficiently and predictably during chaotic situations.

What You’ll Do

• Coordinate clerical, administrative, and accounting functions for mitigation and rebuild projects
• Support Project Managers and Operations leadership with daily project coordination
• Work directly with Project Managers to schedule mitigation crews on jobs daily, adjusting for priorities, job scope, and changing field conditions
• Maintain accurate job files, notes, and documentation within PSA (our job management software)
• Track mitigation and rebuild project schedules, appointments, inspections, material deliveries, subcontractor workflows, and overall project workflows from beginning to end
• Coordinate office schedules and communicate with customers regarding arrivals, changes, or delays
• Assist with collections processes, including deductibles, progress payments, and final payments when needed
• Coordinate and communicate with insurance companies, adjusters, agents, vendors, and clients throughout the project lifecycle
• Prepare, review, complete, and route project-related forms, paperwork, purchase orders, and work orders
• Perform project tracking and reporting, including schedules, metrics, and operational reports using Power BI
• Provide quick, accurate responses to vendors, subcontractors, agents, and clients
• Support office staff, production management, and sales teams as needed
• Answer incoming calls, direct inquiries, and assist clients professionally and empathetically
• Demonstrate a positive and professional image of the company through written, verbal, and visual communication
• Apply all safety rules and regulations and help prevent work hazards
• Perform other administrative and coordination duties as assigned

Culture & Opportunity

• In-person, team-based role supporting emergency remediation operations
• Collaborative office environment closely aligned with Project Managers and field teams
• Clear opportunity for growth into senior coordination, operations, or project management roles
• Exposure to insurance-driven mitigation and reconstruction workflows
• A values-driven organization that prioritises people, safety, and accountability

What You’ll Bring

• Excellent time-management and organizational skills
• Strong written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Professionalism, attention to detail, and reliability
• Ability to apply basic mathematical and accounting concepts
• Experience using job management systems; PSA experience strongly preferred
• Experience creating, maintaining, or working with reports and dashboards; Power BI experience required
• Reliable attendance and punctuality

Preferred

• Knowledge of the restoration or construction industry
• Experience supporting Project Managers or Operations teams
• Experience coordinating insurance-related workflows
• Associate’s degree required; Bachelor’s degree preferred

What We Offer

• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and paid holidays
• Training and development opportunities
• Growth potential within a PE-backed, expanding organization