At a Glance
- Tasks: Assist customers with enquiries and manage orders in a dynamic team environment.
- Company: Join a diverse and inclusive company committed to your growth.
- Benefits: Enjoy competitive salary, pension scheme, and high street discounts.
- Other info: Opportunities for personal development and career progression await you.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a team player attitude required.
The predicted salary is between 25000 - 32000 £ per year.
We are currently recruiting for a Customer Service Advisor to join our team at our Sheffield site in S26 6NQ.
Responsibilities
- Respond to customer enquiries, pricing requests, delivery information and samples by telephone.
- Check addresses, pricing, discounts, product and haulage availability.
- Enter quotations, sales orders, sample requests and schedules.
- Investigate credit requests and additional invoices.
- Prepare credit notes.
- Liaise with transport.
- Manage order book and schedule clearance.
- Check acknowledgements.
- Soft sales – work with external teams and customers to promote stocks and increase sales.
Qualifications & Experience
- Good interpersonal and communication skills – verbal and written.
- Evidence of working as part of an effective team.
- Participation in training events, which may necessitate travel and overnight stays.
- Excellent telephone manner and accurate keyboard skills.
- Flexible and enthusiastic; able to work under pressure and use own initiative.
- Working knowledge of Microsoft applications including email, Excel and Word.
- Full driving licence.
Benefits
- Full time, permanent role.
- Competitive salary.
- 10% matched pension, administered by Legal and General.
- 3× life insurance.
- Share Save scheme eligibility.
- Full access to Employee Assistance programme for self and family members.
- Access to high street retail discounts platform – discounts at Tesco, Asda, etc.
- Personal development and career progression opportunities.
Equality & Diversity
We are committed to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. We would encourage applicants who may not meet every qualification to apply. Ibstock Plc is proud to be an Equal Opportunity employer and will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.
Customer Service Coordinator in Sheffield employer: Forticrete
Ibstock Plc is an excellent employer, offering a supportive and inclusive work culture at our Sheffield site. With competitive salaries, a robust benefits package including a matched pension scheme and access to high street discounts, we prioritise employee growth through personal development opportunities. Join us to be part of a team that values diversity and empowers you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Sheffield
✨Tip Number 1
Get to know the company! Research Ibstock Plc and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked effectively in a team before. Highlighting your collaborative skills can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining us at StudySmarter. Don’t miss out!
We think you need these skills to ace Customer Service Coordinator in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your relevant experience and skills that match the job description, like your communication skills and ability to work under pressure.
Show Off Your Team Spirit:We love a good team player! In your application, mention any experiences where you’ve successfully collaborated with others. This will show us that you can fit right into our effective team environment.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know why you’re excited about this role!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it’s super easy!
How to prepare for a job interview at Forticrete
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with common customer queries and how to handle them effectively. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully resolved customer issues in the past. This will highlight your interpersonal skills and ability to work as part of a team.
✨Be Ready for Soft Sales Questions
Expect questions about soft sales techniques and how you can promote products to customers. Think of specific instances where you've upsold or cross-sold products. This will show that you can contribute to increasing sales while maintaining great customer service.
✨Demonstrate Flexibility and Initiative
The job description mentions the need for flexibility and the ability to work under pressure. Prepare to discuss situations where you've had to adapt quickly or take the initiative. This will reassure the interviewer that you can handle the dynamic nature of the role.
