At a Glance
- Tasks: Assist customers with enquiries and sales, ensuring smooth order processing.
- Company: Join a supportive team in a diverse and inclusive workplace.
- Benefits: Enjoy competitive salary, pension scheme, and retail discounts.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Make a difference by helping customers and promoting products.
- Qualifications: Strong communication skills and teamwork experience required.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service Sales Coordinator
We are recruiting for a Customer Service Sales Coordinator to join our team in Newcastle under Lyme, Staffordshire.
Responsibilities
- Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
- Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
- Entry of Quotations, Sales Orders, Samples Requests and Schedules.
- Investigating credit requests and additional invoices.
- Preparing Credit notes.
- Ensure that regular and accurate updates are made on company CRM package.
- Liaising with Transport.
- Order Book and schedule Clearance.
- Checking of Acknowledgements.
- Soft sales, working with external team and customers to promote stocks and increase sales.
Qualifications
- Good interpersonal and communication skills – verbal and written.
- Evidence of working as part of an effective team.
- Participation in training events, which may necessitate travel and overnight stays.
- Excellent telephone manner and accurate keyboard skills.
- Flexible and enthusiastic individual able to work under pressure and use own initiative.
- Working knowledge in Microsoft applications including email, Excel and Word.
- Full driving licence.
Benefits
- Full-time, permanent role.
- Competitive salary.
- Digicare+ provided by Aviva.
- 10% matched pension, administered by Legal and General.
- 3x life insurance.
- Share Save scheme eligibility.
- Full access to Employee Assistance programme for self and family members.
- Access to high street retail discounts platform – discounts at Tesco, Asda, etc.
- Personal development and career progression opportunities.
We are committed to building belonging and empowering our colleagues to be their true self in a diverse, inclusive and authentic workplace.
We value diversity and inclusion and encourage all candidates to apply.
- Job Information
- Salary: Competitive.
- Reference: JUN .
- Job type: Permanent.
- Expires: Wed, Aug 5, 2026.
- Location: Parkhouse – Sales.
- #J-18808-Ljbffr
Customer Service Coordinator in Carlisle employer: Forticrete
Forticrete is an excellent employer that values its employees by offering a competitive salary and comprehensive benefits, including a matched pension and life insurance. With a strong focus on employee development and a supportive work culture, the company fosters growth opportunities while promoting a healthy work-life balance through its hybrid work model in the vibrant community of Ibstock.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Carlisle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Forticrete. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Forticrete before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Forticrete:Your cover letter is your chance to shine! Tell us why you want to work at Forticrete specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Forticrete!
How to prepare for a job interview at Forticrete
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
