At a Glance
- Tasks: Lead the design and development of ServiceNow Service Catalog solutions.
- Company: Join a forward-thinking tech company with a remote-first culture.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enjoy excellent career advancement opportunities.
- Why this job: Make a real impact by optimising user experiences in a dynamic environment.
- Qualifications: Experience with ServiceNow and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 € per year.
Location: Full remote
Duration: 2 initial months
Role Description:
The Senior Service Catalogue Developer is responsible for the technical design, build, and optimisation of the ServiceNow Service Catalog. This role leads the development of scalable, standardised catalog solutions, working closely with Project Managers, architects, service owners, and business stakeholders to deliver high-quality, automated request solutions that align with governance and ITIL best practices.
Key Responsibilities:
- Lead the design, development, and configuration of ServiceNow Service Catalog items and request models
- Translate business and functional requirements into robust Service Catalog technical solutions
- Develop and maintain catalog items, record producers, order guides, and related components
- Design and implement workflows and automation using Flow Designer, Business Rules, and Script Includes
- Ensure standardisation, reusability, and scalability of catalog structures and request patterns
- Enforce governance and best practices across the Service Catalog and associated workflows
- Manage the technical life cycle of catalog items (build, test, deployment, enhancements, retirement)
- Collaborate closely with Project Managers to support delivery milestones and releases
- Perform unit testing, defect resolution, and support UAT activities
- Identify and implement automation and optimisation opportunities to improve user experience and fulfilment efficiency
- Ensure solutions comply with security, audit, and internal control requirements
- Produce and maintain technical documentation, including design specifications and support guides
- Provide technical leadership and mentoring to junior developers where appropriate
Required Skills & Experience:
- Strong hands-on experience developing within ServiceNow Service Catalog
- Solid experience across ServiceNow ITSM modules (Request Fulfilment, Incident, Change, etc.)
- Proven experience with Flow Designer, workflows, catalog client scripts, UI policies, and Business Rules
- Strong understanding of ITIL processes, particularly Request Fulfilment
- Experience designing end-to-end fulfilment workflows integrating with downstream systems
- Strong troubleshooting and problem-solving skills
- Ability to work independently and manage technical tasks with minimal supervision
Desirable Skills:
- Experience working in large enterprise or multi-vendor environments
- Exposure to ServiceNow integrations (REST, MID Server, orchestration)
- Understanding of ServiceNow data models and CMDB relationships
- Experience supporting catalog governance and rationalisation initiatives
Key Attributes:
- Detail-oriented with a strong focus on quality and standardisation
- Excellent communication skills to work with technical and non-technical stakeholders
- Proactive mindset with the ability to challenge requirements and propose better solutions
Service Catalogue Senior Developer employer: Fortice
As a fully remote employer, we offer the flexibility and work-life balance that modern professionals seek, alongside a collaborative culture that values innovation and technical excellence. Our commitment to employee growth is evident through mentorship opportunities and the chance to lead impactful projects within the ServiceNow ecosystem, ensuring that you can develop your skills while contributing to meaningful solutions. Join us to be part of a forward-thinking team that prioritises quality, standardisation, and best practices in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Catalogue Senior Developer
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Service Catalogue Senior Developer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions related to ServiceNow and the Service Catalog. Practise your answers, focusing on your hands-on experience and problem-solving skills. Confidence is key!
✨Tip Number 3
Showcase your work! If you’ve developed any ServiceNow solutions or workflows, create a portfolio or case studies. This will help you stand out and demonstrate your technical expertise to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Service Catalogue Senior Developer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Catalogue Senior Developer role. Highlight your hands-on experience with ServiceNow and any relevant ITIL processes. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that demonstrate your ability to lead and optimise ServiceNow Service Catalog solutions.
Showcase Your Problem-Solving Skills:In your application, don't forget to mention your troubleshooting and problem-solving skills. We love candidates who can think on their feet and come up with innovative solutions, so give us some examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly!
How to prepare for a job interview at Fortice
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow Service Catalog knowledge. Be ready to discuss your hands-on experience with developing catalog items, workflows, and automation. Highlight specific projects where you've implemented ITIL best practices and how you ensured standardisation and scalability.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex issues in previous roles. Think about times when you had to troubleshoot or optimise a process within ServiceNow. This will demonstrate your strong problem-solving abilities and your proactive mindset.
✨Communicate Like a Pro
Since you'll be working with both technical and non-technical stakeholders, practice explaining your technical solutions in simple terms. Be ready to discuss how you’ve collaborated with Project Managers and other teams to deliver high-quality solutions that meet business needs.
✨Bring Your Documentation Game
Be prepared to talk about the importance of technical documentation. Share your experience in producing design specifications and support guides. This shows that you understand the full lifecycle of catalog items and can maintain quality throughout the development process.
