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For Companies At a Glance
- Tasks: Lead assessments of C4C implementations and recommend solutions for a Retail Utility company.
- Company: Join a global consultancy known for innovative projects and a collaborative culture.
- Benefits: Enjoy remote work flexibility with occasional client visits and competitive PAYE via Umbrella company.
- Why this job: Make a real impact by solving challenges in the utility sector while leading a dynamic team.
- Qualifications: Experience in C4C and ideally within the Utility industry is essential.
- Other info: Clearance required: BPSS; interview process includes a tech interview.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
C4C Service SME
Clearance required: BPSS
Interview process: Tech Interview
Location: Remote. Very occasional client visits.
IR35 Status: PAYE via Umbrella company only
We are heading up a recruitment drive for a global consultancy that require a C4C SME to join them on a major project that's based remotely.
Senior C4C Service SME – to lead an assessment of an existing C4C implementation for a Retail Utility company, identify pain points, and recommend solutions. This will be as part of a small team that this individual will be expected to lead. This individual will ideally have Utility experience.
C4C SME employer: Fortice
Contact Detail:
Fortice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land C4C SME
✨Tip Number 1
Familiarise yourself with the latest trends and updates in C4C implementations, especially within the utility sector. This knowledge will not only help you during the technical interview but also demonstrate your commitment to staying current in your field.
✨Tip Number 2
Prepare to discuss specific pain points you've encountered in previous C4C projects. Be ready to share examples of how you identified these issues and the solutions you proposed, as this will showcase your problem-solving skills and leadership experience.
✨Tip Number 3
Network with professionals in the utility industry who have experience with C4C. Engaging in conversations or joining relevant online forums can provide insights and potentially valuable connections that may help you stand out during the hiring process.
✨Tip Number 4
Since the role involves leading a small team, be prepared to discuss your leadership style and experiences. Think of examples where you've successfully led a team through challenges, as this will highlight your capability to manage and inspire others in a remote setting.
We think you need these skills to ace C4C SME
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the C4C SME position. Understand the key responsibilities, especially the need for leadership in assessing existing implementations and recommending solutions.
Highlight Relevant Experience: When crafting your CV and cover letter, emphasise any previous experience you have with C4C implementations, particularly in the utility sector. Use specific examples to demonstrate your expertise and leadership skills.
Tailor Your Application: Customise your application materials to reflect the requirements of the role. Mention your familiarity with remote work and your ability to lead a team effectively, as these are crucial for this position.
Prepare for the Tech Interview: Since the interview process includes a technical interview, brush up on your technical knowledge related to C4C. Be ready to discuss past projects and how you identified and solved pain points in previous implementations.
How to prepare for a job interview at Fortice
✨Understand the C4C Landscape
Make sure you have a solid grasp of the C4C platform and its functionalities. Brush up on recent updates and features, especially those relevant to the retail utility sector, as this will demonstrate your expertise and readiness for the role.
✨Prepare for Technical Questions
Expect to face technical questions during the interview. Review common challenges faced in C4C implementations and be ready to discuss how you would assess and resolve these issues. Use specific examples from your past experiences to illustrate your problem-solving skills.
✨Show Leadership Skills
Since you'll be leading a small team, it's crucial to showcase your leadership abilities. Prepare to discuss your previous experiences in leading teams, managing projects, and how you motivate others to achieve common goals.
✨Research the Company and Project
Familiarise yourself with the consultancy's values, mission, and recent projects. Understanding their approach to client engagements, especially in the utility sector, will help you align your answers with their expectations and show genuine interest in the role.
