At a Glance
- Tasks: Provide top-notch tech support and solutions for customers in-store and at home.
- Company: Join a dynamic team in a leading retail environment focused on customer satisfaction.
- Benefits: Enjoy discounts on gym memberships, eye care, dental care, and exclusive staff deals.
- Other info: Flexible hours with opportunities for growth and long service recognition.
- Why this job: Combine your tech skills with customer service to make a real difference.
- Qualifications: Tech-savvy with a passion for helping others; must have a full NZ Drivers Licence.
The predicted salary is between 25000 - 30000 £ per year.
Job no
575930
Work type
Full Time
Location
Westgate
Categories
Sales
About the Role
Combine your IT expertise and customer service skills in this Technical Customer Support Specialist position in our Westgate store, Computers department!
This full time role provides software and hardware support to customers and aims to grow the Tech2Home business.
This role installs software and hardware for customers both in the Techbay and customer homes providing a positive experience for all customers.
Training will be provided on our systems and machinery to ensure you are fully supported when you start with us.
- Key Tasks
- Troubleshoot, diagnose and provide solutions to customers on desktop, laptops, tablets, smart phones and other computer peripherals.
- Drive sales of Tech2Home services within the sales team, tech bay and with customers.
- Process all returns and faulty products correctly and despatch for repair, replacement or credit.
- Liaise with suppliers and repair agents to ensure that customers get their products repaired or replaced promptly.
- Undertake cashiering and sales duties as required.
About You
We are looking for a technical expert who is able to provide great customer service.
Qualifications & Attributes
- Technical understanding of computers and computer products.
- Current, full NZ Drivers Licence.
- Able to work weekends and public holidays essential.
Benefits
- Discounted gym membership, eye care, dental care and banking products.
- Exclusive staff discounts on our products.
- Access to Employee Assistant Programme Services (Raise).
- Long service recognition at each of your 5-year milestones.
- #J-18808-Ljbffr
Technical Customer Support Specialist employer: Fortescue Metals Group
Fortescue Metals Group is an excellent employer, offering a vibrant work culture in Market Harborough that prioritises customer engagement and employee development. With comprehensive training opportunities and attractive benefits such as discounts on products and services, employees are encouraged to grow and thrive in their roles while delivering exceptional service in a supportive environment.
