Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customer queries and orders.
- Company: Join Forterra, a leading manufacturer in the construction sector with iconic brands.
- Benefits: Enjoy competitive salary, 27 days leave, bonuses, and gym benefits.
- Why this job: Work in a dynamic team focused on excellent customer service and personal development.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: Full-time role with opportunities for progression and a supportive work culture.
The predicted salary is between 19500 - 24600 £ per year.
Customer Service Coordinator – Whittlesey CSC
Forterra – Whittlesey, Peterborough Road, Whittlesey, Peterborough, Cambridgeshire, United Kingdom Req #607
09 July 2025
We are currently seeking a full-time, motivated, and enthusiastic individual to join our busy team as a Customer Service Coordinator. The role is Monday to Friday, from 8.45am to 5pm.
Salary circa £23,500, increasing to £24,600 after a successful probation period.
If you have the skills and personality to succeed in our busy sales and customer service centre, and you are the first point of contact for queries or orders across our range of building products, this role could be for you. You will be working as part of an engaged and motivated team committed to providing outstanding service to our customers.
Your duties include, but are not limited to:
- Managing incoming and outgoing calls and emails to process orders and maintain relationships throughout the customer journey.
- Adding value to every order.
- Proactively pursuing sales leads.
- Liaising daily with the Area Sales Manager to ensure smooth operations within a designated area and to provide professional service to customers.
- Ensuring queries are resolved promptly within agreed Service Level Agreements.
- Performing other duties necessary for the smooth running of the Sales Office.
About you:
- A drive to provide excellent customer service.
- An excellent telephone manner.
- Ability to prioritize and work to tight deadlines.
- Effective verbal and written communication skills.
- A confident and outgoing personality.
- Good knowledge of Microsoft Excel, Word, Outlook, and MS Teams.
What we offer:
- Competitive salary and benefits package.
- 27 days of annual leave plus Bank Holidays.
- Monthly performance-related bonus scheme.
- Free on-site parking.
- Reward and recognition schemes.
- Life Assurance and Company Pension Scheme with up to 10% employer contribution.
- Gym benefits and Cycle to Work Scheme.
- Access to Employee Assistance Programme for employees and their families.
- Holiday Exchange Scheme.
- Financial Wellbeing Program.
- Opportunities for personal development and progression.
We are a leading manufacturer of a diverse range of trusted concrete and clay building products, including Thermalite blocks, Bison Precast, and London Brick. Our product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving, chimney, roofing, and flue systems.
Forterra’s purpose is to build lasting legacies by manufacturing products that support our customers\’ construction projects.
We are committed to industry-leading safety standards and aim for zero harm in our workplaces.
#J-18808-Ljbffr
Customer Service Coordinator - Whittlesey CSC employer: Forterra plc
Contact Detail:
Forterra plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Whittlesey CSC
✨Tip Number 1
Familiarise yourself with Forterra's product range and services. Understanding their building products will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be the first point of contact for customers, being able to handle calls confidently and professionally is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your ability to work under pressure. Think of examples from your past experiences where you successfully managed tight deadlines or resolved customer queries quickly. This will highlight your suitability for the fast-paced environment at Forterra.
✨Tip Number 4
Network with current or former employees of Forterra if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Coordinator - Whittlesey CSC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Coordinator role. Emphasise your customer service experience, communication skills, and any familiarity with Microsoft Office tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to Forterra's mission.
Highlight Key Skills: In your application, clearly outline your key skills such as effective communication, ability to work under pressure, and proficiency in handling customer queries. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Coordinator.
How to prepare for a job interview at Forterra plc
✨Show Your Customer Service Skills
As a Customer Service Coordinator, you'll be the first point of contact for customers. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to maintain a positive attitude and resolve issues efficiently.
✨Demonstrate Effective Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your verbal and written communication skills.
✨Familiarise Yourself with the Company
Research Forterra and its products before the interview. Understanding their range of building products and their commitment to safety standards will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Role-Specific Scenarios
Think about scenarios you might encounter as a Customer Service Coordinator, such as managing tight deadlines or processing orders. Prepare to discuss how you would handle these situations, demonstrating your problem-solving abilities and prioritisation skills.
