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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and order processing in a dynamic team.
- Company: Join Forterra, a top manufacturer of trusted building products in the construction sector.
- Benefits: Enjoy competitive pay, 27 days leave, bonuses, and perks like gym benefits and life assurance.
- Why this job: This role offers a chance to grow in a supportive environment while making a real impact.
- Qualifications: You need strong communication skills, a customer-focused attitude, and proficiency in MS Office.
- Other info: Work Monday to Friday, with opportunities for personal development and progression.
The predicted salary is between 19500 - 25000 £ per year.
We are currently seeking a full-time, motivated, and enthusiastic individual to join our busy team as a Customer Service Coordinator. The role is based Monday to Friday, from 8:45 am to 5:00 pm.
Salary: circa £23,500, rising to £24,600 after a successful probation period.
Do you have the skills and personality to succeed in our busy sales and customer service centre? As the first point of contact for queries and orders across our range of building products, you will work as part of a motivated team committed to providing outstanding service. If yes, this role could be for you.
Your duties include, but are not limited to:
- Serving as the primary contact for merchant and housebuilder customer inquiries and processing orders for our building products.
- Managing customer accounts and processing orders.
- Collaborating with other departments to ensure smooth operations and effective communication.
- Managing a busy workload with excellent problem-solving skills and a customer-centric attitude.
About you:
- A drive to provide excellent customer service.
- Confident and outgoing personality.
- Proficient in MS Office and CRM software.
- Strong communication and interpersonal skills.
What we offer:
- Competitive salary and benefits package.
- 27 days of annual leave plus Bank Holidays.
- Monthly performance-related bonus scheme.
- Free on-site parking.
- Reward and recognition schemes.
- Life Assurance and Company Pension Scheme with up to 10% employer contribution.
- Gym benefit and Cycle to Work Scheme.
- Access to Employee Assistance Programme for self and family members.
- Holiday Exchange Scheme.
- Financial Wellbeing Program.
- Opportunities for personal development and progression.
About Forterra:
We are a leading manufacturer of a diverse range of trusted concrete and clay building products used extensively in the construction sector. Our brands include Thermalite, Bison Precast, and London Brick. Our product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems.
Our purpose is to build lasting legacies by manufacturing products that support our customers' construction projects from the ground up. We are committed to industry-leading safety standards and aim for zero harm in our workplaces.
Customer Service Coordinator - Whittlesey employer: Forterra plc
Contact Detail:
Forterra plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Whittlesey
✨Tip Number 1
Familiarise yourself with Forterra's product range and services. Understanding the specifics of their building products will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can prepare you for the types of inquiries you might handle, showcasing your problem-solving abilities and customer-centric attitude.
✨Tip Number 3
Network with current or former employees of Forterra on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Demonstrate your proficiency in MS Office and CRM software by mentioning any relevant experience or projects you've worked on. Being able to discuss how you've used these tools effectively in past roles can set you apart from other candidates.
We think you need these skills to ace Customer Service Coordinator - Whittlesey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, sales, and any proficiency with MS Office and CRM software. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer-centric attitude and provide specific examples of how you've successfully managed customer inquiries or orders in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Forterra plc
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, your ability to provide excellent service is crucial. Prepare examples of past experiences where you successfully resolved customer issues or improved their experience. This will demonstrate your commitment to outstanding service.
✨Familiarise Yourself with the Company and Products
Research Forterra and its range of building products before the interview. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the role and the company.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will highlight your ability to manage a busy workload and think on your feet.
✨Prepare Questions for the Interviewers
Having thoughtful questions prepared shows your enthusiasm for the position. Ask about team dynamics, training opportunities, or how success is measured in the role. This not only helps you gauge if the job is right for you but also leaves a positive impression.
