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- Tasks: Lead and manage the internal sales team to ensure top-notch customer service.
- Company: Join Bison Flooring, a trusted manufacturer in the construction sector with iconic brands.
- Benefits: Enjoy competitive salary, generous holidays, gym benefits, and a solid pension scheme.
- Why this job: Be part of a dynamic team focused on safety, growth, and making a real impact.
- Qualifications: Strong communication skills and relevant NVQ in Customer Service or Internal Sales required.
- Other info: Opportunities for personal development and progression within a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an enthusiastic individual to join our Bison Flooring team in the position of Customer Service Manager based at our Hoveringham site.
This position will plan, coordinate and control the activities of the internal sales team to meet the service levels and operational needs of the commercial team and wider business.
Your duties would include but not limited to the following:
- Health and Safety: As the manager responsible for the site, ensure that the Sales Centre team and site are compliant with company H&S regulations, standards and process.
- Lead: Develop and implement the sales and customer service policies and procedures, define and communicate customer service standards internally, and with business stakeholders. Oversee the achievement and maintenance of customer service performance, direct the daily operations of the sales centre team to support and implement company objectives.
- Process monitoring: Plan, prioritise and delegate work tasks to ensure effective functioning of the team, ensure the necessary resources and tools are available to achieve business compliance and service delivery. Review and track customer complaint resolution and ensure that complex and escalated sales and service issues are handled effectively.
- Information: Monitor the accuracy of reporting, systems data and compliance reports. Manage performance to ensure company targets are met (budget, forecast and initiatives).
- Performance, Development & Training: Identify and address team training, coaching and performance needs. Working with internal stakeholders and specialists, source, evaluate and deliver internal and external training courses to meet the needs of the organisation.
About You:
- An excellent communicator
- Have a clear customer service focus
- Have a clear internal sales focus
- Have strong supervisory and management skills
- Be able to analyse and solve problems
- Be a decision maker
- Be able to plan and organise effectively
- Be able to show initiative
- Be flexible
- Good standard of education required with a relevant NVQ or similar in either Customer Service or Internal Sales
What We Can Offer You:
- Competitive Salary and Benefits package
- Life Assurance and Company Pension Scheme up to 10% employer contribution
- Generous holiday allowance
- Gym benefit and Cycle 2 Work Scheme
- Access to Employee Assistance Programme for self and family members
- Employee Referral Scheme
- Service Awards
- Sharesave Scheme eligibility
- Holiday Exchange Scheme
- Financial Wellbeing Program
- Personal development and opportunities for progression
We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands including Thermalite block, Bison Precast and the iconic London Brick. Our complete product range comprises of clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems. Forterras purpose is to build lasting legacies, manufacturing a range of products from the ground up to support customers with their construction projects. We are proud to be at the forefront of the industries safety standards and are committed to achieving zero harm in our workplaces.
Customer Service Manager - Bison Flooring in Nottingham employer: Forterra Building Products Ltd
Contact Detail:
Forterra Building Products Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Bison Flooring in Nottingham
✨Tip Number 1
Familiarise yourself with Bison Flooring's products and services. Understanding their range of concrete and clay building products will not only help you in interviews but also demonstrate your genuine interest in the company.
✨Tip Number 2
Highlight your experience in managing customer service teams. Be prepared to discuss specific examples of how you've improved service levels or resolved complex issues, as this aligns closely with the responsibilities of the role.
✨Tip Number 3
Showcase your leadership skills by discussing any training or development initiatives you've implemented in previous roles. This will resonate well with the requirement for performance development and training in the job description.
✨Tip Number 4
Prepare to discuss your approach to health and safety compliance. Given that this role involves ensuring adherence to H&S regulations, demonstrating your knowledge and commitment to safety standards will set you apart from other candidates.
We think you need these skills to ace Customer Service Manager - Bison Flooring in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Emphasise any previous roles where you led a team or improved service standards, as this aligns with the responsibilities of the Customer Service Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams, resolved customer complaints, or implemented service improvements in past positions.
Highlight Relevant Skills: In your application, clearly outline your communication skills, problem-solving abilities, and experience with training and development. These are key attributes the company is looking for in a Customer Service Manager.
Showcase Your Understanding of Health & Safety: Since the role involves ensuring compliance with health and safety regulations, include any relevant experience or training you have in this area. This will demonstrate your capability to manage the site effectively.
How to prepare for a job interview at Forterra Building Products Ltd
✨Showcase Your Communication Skills
As a Customer Service Manager, excellent communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues or led a team.
✨Emphasise Your Leadership Experience
Highlight your supervisory and management skills during the interview. Discuss specific instances where you have led a team, implemented policies, or improved service standards. This will show that you can effectively manage the sales centre team and drive performance.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare examples of complex customer complaints you've handled and how you resolved them. This will demonstrate your analytical skills and decision-making capabilities, which are crucial for this role.
✨Understand the Company’s Values and Products
Familiarise yourself with Bison Flooring's products and their commitment to safety and quality. Showing that you understand the company's mission and values will reflect your genuine interest in the position and help you connect with the interviewers.
