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- Tasks: Be the go-to person for customer queries and order processing in a dynamic team.
- Company: Join Forterra, a leading manufacturer of trusted building products with iconic brands.
- Benefits: Enjoy 27 days annual leave, performance bonuses, gym benefits, and a pension scheme.
- Why this job: Make a real impact in customer service while working in a supportive and engaging environment.
- Qualifications: Confident, outgoing, and proficient in MS Office; strong communication skills are essential.
- Other info: This is a fixed-term contract role with opportunities for personal growth.
The predicted salary is between 18952 - 21000 £ per year.
We are currently looking for a full-time motivated and enthusiastic individual to join our busy team in the position of Customer Service Coordinator, working Part Time on a Fixed Term Contract.
Do you feel you have the skills & personality to succeed within our busy sales and customer service centre? You would be the first point of contact for all queries or orders across a range of our building products. You will be working as part of an engaged and motivated team who strive to provide outstanding service to our customers. If yes, this role could be for you.
Your duties would include but are not limited to the following:
- Serve as the primary point of contact for our merchant and housebuilder customer enquiries and processing orders for our building products.
- Processing orders and managing customer accounts.
- Working closely with our other departments to ensure smooth operations and effective communications.
- Ability to manage a busy workload with excellent problem-solving skills and a customer-centric attitude.
About you:
- Drive to provide excellent customer services.
- Confident & outgoing personality.
- Proficient in MS Office and CRM software.
- Strong communication and interpersonal skills.
What we can offer you:
- Competitive salary benefits package.
- 27 days annual leave plus Bank Holidays.
- Monthly performance related bonus scheme.
- Free on-site parking.
- Reward and recognition schemes.
- Life Assurance and Company Pension Scheme up to 10% employer contribution.
- Gym benefit and Cycle 2 Work Scheme.
- Access to Employee Assistance Programme for self and family members.
- Sharesave Scheme eligibility.
- Holiday Exchange Scheme.
- Financial Wellbeing Program.
We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands including Thermalite block, Bison Precast and the iconic London Brick.
Our complete product range comprises of clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving and chimney, roofing, and flue systems.
Forterra's purpose is to build lasting legacies, manufacturing a range of products from the ground up to support customers with their construction projects. We are proud to be at the forefront of the industry's safety standards and are committed to achieving zero harm in our workplaces.
Contact Detail:
Forterra Building Products Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the building products and services offered by the company. Understanding their range, such as concrete and clay products, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills through examples from previous roles. Be ready to discuss specific situations where you successfully resolved customer issues or improved service delivery, as this will highlight your problem-solving abilities.
✨Tip Number 3
Prepare to discuss your experience with CRM software and MS Office. Being proficient in these tools is crucial for the role, so be ready to explain how you've used them in past positions to manage customer accounts and process orders efficiently.
✨Tip Number 4
Emphasise your teamwork and communication skills. Since you'll be working closely with other departments, sharing examples of successful collaboration can set you apart and show that you're a great fit for their motivated team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, problem-solving, and communication. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a busy environment.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have provided excellent customer service in the past and how your skills make you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Forterra Building Products Ltd
✨Show Your Customer Service Skills
Since the role is all about customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your problem-solving skills and your ability to remain calm under pressure.
✨Know the Company and Its Products
Familiarise yourself with the company’s range of building products and their applications. This knowledge will not only impress the interviewers but also help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Demonstrate Teamwork
As you'll be working closely with other departments, be ready to discuss your experience in team settings. Share examples of how you've collaborated with others to achieve common goals, which is crucial for ensuring smooth operations.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask at the end. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
