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- Tasks: Join our team as a Transport Administrator, handling customer queries and managing orders.
- Company: We're a dynamic transport company based in Whittlesey, Peterborough, focused on compliance and customer service.
- Benefits: Enjoy a competitive salary, generous holiday allowance, gym benefits, and a pension scheme with up to 10% employer contribution.
- Why this job: Be part of a supportive team, develop your skills, and make a real impact in the transport industry.
- Qualifications: Strong computer skills, good communication, and a proactive attitude are essential; knowledge of transport legislation is a plus.
- Other info: This is a fixed-term contract until December 2025, offering opportunities for personal development and progression.
The predicted salary is between 30000 - 42000 £ per year.
We are currently looking for an enthusiastic individual to join our Whittlesey Transport team in the position of Transport Administrator. The position is working within a small team to fulfil the administration function within the transport department. The role will include a variety of tasks to assist management to ensure that the drivers and haulage fleet is compliant with both legal and accreditation rules.
Your duties would include but are not limited to the following:
- To meet all customers’/haulier requirements in the most cost-effective manner whilst achieving a high level of customer service.
- To provide customers/hauliers with a quality service for all enquiries, prices, invoicing, payments, rebates and other associated administration.
- To be multi-skilled for tasks within the Planning Department.
- To answer incoming calls to the office quickly, politely and professionally.
- Be fully responsible for calculating costs and processing payments accurately.
- Process and manage orders efficiently and accurately.
- Work alongside the planning team clearing loads.
- Proactive calls to hauliers to sub-contract work.
- Review, cleanse and input data accurately.
- Uphold customer charter and agreed KPIs.
- Excellent diplomatic communication and negotiation skills at all levels.
- High level of initiative and proactive skills required.
- To act as the first point of contact for customer/haulier enquiries.
- To be able to resolve customer queries and respond to enquiries.
- To manage problems in a calm professional manner.
- To deliver a professional service to our customer base.
About You:
- Strong computer literacy and skills.
- Ability to prioritise and make decisions, as well as problem solve.
- Good communicator and team player at all levels.
- Geographical knowledge.
- Flexible, positive, proactive and committed approach to meet work demand.
- Accuracy and attention to detail.
- Knowledge of transport legislation.
What We Can Offer You:
- Competitive Salary and Benefits package.
- Life Assurance and Company Pension Scheme up to 10% employer contribution.
- Generous holiday allowance.
- Gym benefit and Cycle 2 Work Scheme.
- Access to Employee Assistance Programme for self and family members.
- Employee Referral Scheme.
- Service Awards.
- Sharesave Scheme eligibility.
- Holiday Exchange Scheme.
- Financial Wellbeing Program.
- Personal development and opportunities for progression.
Transport Administrator employer: Forterra Building Products Limited
Contact Detail:
Forterra Building Products Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator
✨Tip Number 1
Familiarise yourself with transport legislation and compliance requirements. Understanding the legal framework will not only help you in the role but also impress the hiring team during your discussions.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for enquiries, demonstrating a friendly and professional approach can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss specific examples where you've successfully managed issues or improved processes in previous roles, as this is crucial for the Transport Administrator position.
✨Tip Number 4
Highlight your computer literacy and data management skills. Being proficient in relevant software and demonstrating your ability to handle data accurately will be key in this administrative role.
We think you need these skills to ace Transport Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Transport Administrator role. Emphasise your computer literacy, problem-solving abilities, and any previous experience in transport administration or customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific duties from the job description, such as managing orders and providing quality service to customers, and explain how your skills make you a great fit.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication skills, and geographical knowledge. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Transport Administrator role.
How to prepare for a job interview at Forterra Building Products Limited
✨Know Your Transport Legislation
Familiarise yourself with the relevant transport legislation and compliance requirements. This knowledge will demonstrate your understanding of the industry and show that you are prepared to uphold legal standards in your role.
✨Showcase Your Communication Skills
As a Transport Administrator, you'll need excellent communication skills. Prepare examples of how you've effectively communicated with customers or team members in the past, especially in resolving queries or issues.
✨Demonstrate Attention to Detail
Accuracy is crucial in this role, especially when processing payments and managing orders. Be ready to discuss how you ensure precision in your work and provide examples of times when your attention to detail made a difference.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you've had to solve problems or make decisions under pressure. Being able to articulate your thought process and the outcomes will highlight your initiative and proactive approach.
