Senior Software Engineer, Observability

Forter is seeking a Senior Software Engineer to join our Observability team. This role offers the opportunity to work at the intersection of software development and platform engineering, contributing to the tools, systems, and practices that improve visibility, reliability, and operational excellence across our engineering organisation. This position is ideally suited for experienced software engineers who are passionate about building high-quality systems and are interested in expanding their expertise in observability, distributed systems, and developer experience. You will help design, build and maintain systems that empower engineers across Forter to monitor, understand, and troubleshoot their services more effectively. Our observability team is responsible for delivering scalable and user-friendly solutions to over 150 engineers working across more than 20 teams. We’re focused on enabling rapid incident detection and resolution, improving our reliability posture, and supporting a culture of continuous improvement.

What you'll be doing:

• Design, build, and maintain observability tools and infrastructure that help our engineers provide actionable insights into the performance and reliability of Forter's systems.
• Collaborate with other engineers and teams to enhance the developer experience around monitoring, logging, alerting, and tracing.
• Develop and evolve our internal tooling to simplify the process of instrumenting and observing services.
• Partner with engineering teams to improve incident response and recovery workflows, and ensure systems meet internal SLOs/SLAs and reliability targets.
• Support the migration from our legacy ELK stack to a modern observability platform using Prometheus, Mimir, Grafana, Honeycomb, Loki, Quickwit, and OpenTelemetry.
• Contribute to knowledge sharing and the ongoing development of best practices in observability across the organisation.

What you'll need:

• 4+ years of professional experience as a software engineer, with a strong foundation in building and maintaining production systems.
• Proficiency in one or more modern programming languages such as Python, Java, JavaScript, or Ruby.
• Familiarity with Kubernetes, AWS, and infrastructure-as-code tools such as Terraform.
• Experience working with observability tools and platforms (e.g. Prometheus, Grafana, ELK, Honeycomb, Loki, or similar).
• A strong interest in developer experience and platform tooling, with the ability to empathise with engineering teams as internal customers.
• Excellent communication skills, with the ability to collaborate effectively across teams and explain complex technical concepts clearly.
• A proactive mindset focused on long-term impact, sustainable engineering practices, and continuous improvement.

Preferred Qualifications

• Experience with OpenTelemetry or distributed tracing systems.
• Understanding of observability-driven development and service reliability principles (e.g. SRE, MTTR, SLIs/SLOs).
• Experience optimising observability systems for cost and performance at scale.
• Knowledge of microservices architectures and how to monitor and debug distributed systems.
• Contributions to open-source projects in the observability or monitoring space.

Benefits include:

• Competitive salary and bonus plan.
• Restricted Stock Units (RSUs).
• Private health insurance, including vision and dental coverage.
• Generous PTO policy.
• Half day Fridays, every Friday.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. Forter was founded on the insight that it's not about what is being purchased, nor where—but who is behind the interaction. The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.

Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards.

Life as a Forterian: We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience. At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.